Senior Database Administrator

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?This is a Senior Database Administrator position largely responsible for providing operational database services to Upland Software in a production role. The immediate responsibility of this role is to assist the current Cloud Operations team with the migration of MySQL 5.6 to 8.0.43, as well as owning database infrastructure design, ensuring optimal performance, availability and reliability. You will also be working with Development to come up with strategic solutions to recurring problems Additional daily tasks such as owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g.: database backups, maintenance, monitoring) to ensure service related issues are identified and resolved within established SLAs, and responding to database related alerts and escalations.Primary Responsibilities:This position requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established time frames. As a Sr. Database Administrator, you will be responsible for all aspects of application database platforms including infrastructure, database design, data flow and overall performance. Required Personal TraitsAbility to apply creative problem solving and manage through ambiguity.Willingness to take ownership of problems and seek solutions to meet customer needsHighly collaborative team player.Ability to work under remote supervision and with a minimum of direct oversight.Strong written and verbal communication skills directed to technical and non-technical team members.An individual who is keen to keep on top of emerging technologies.Responsibilities:Manage 19+ MySQL instances across 5 AWS regions, currently split between RDS and EC2 instances.Assist with in-flight project to upgrade MySQL 5.6 to 8.0.43.Oversee DocumentDB and DynamoDB clusters for high availability and scalabilityImplement backup, recovery, and disaster recovery strategiesEnsure PCI DSS compliance and secure encryption of data at rest and in transitPartner with Development and CloudOps teams to deliver resilient, high-performance database solutionsMaintain and optimize Amazon RDS (MySQL 8.0.x), DocumentDB, and DynamoDB environmentsMonitor and tune database performance, capacity, and replicationManage cross-region read replicas, multi-AZ deployments, and failover proceduresImplement and verify automated backup and recovery systemsMonitor with CloudWatch, CloudTrail, Alert Logic, and SNS notificationsConduct DR (Disaster Recovery) testing and maintain failover documentationIdentify cost optimization opportunities for storage, backups, and data transferCoordinate database alerting, escalation, and response across global teamsRequirements:7+ years pf MySQL database administration experience, supporting a production environment5+ years AWS cloud database management (RDS, DocumentDB, DynamoDB)5+ years of experience working in Amazon Web Services Production environment, with multi-region, high-availability database architecturesStrong experience in Windows Server administration, running on AWS EC2 instances.Experience in previous MySQL legacy upgrades to 8.xBroad experience across multiple database platformsAbility and desire to learn new systems quickly with little supervisionAbility and desire to automate solutionsAbility to work with multiple teams in an effective and collaborative mannerAbility to relate complex technical problems to non-technical business stakeholders.Excellent communication and documentation skillsKnowledge of PCI DSS compliance requirements would be beneficialScripting skills in PowerShell, bash, and PythonMonitoring expertise with CloudWatch, SNS, and third-party toolsUpland Software (Nasdaq: UPLD) is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance. For more information, visit . #LI-HybridJob SummaryRequisition Number: SENIO001308Job Category: TechnologySchedule: Full-Time