Processing Specialist 2

Processing Specialist

Location: Rockville, MD Type: Long-term Contract, no end date. Pay: $22 Hours: Full-Time.

Responsibilities:

• Receives and reviews electronic data, images, and videos for event processing and compares against client-specific business rules.
• Provides quality assurance verification related to data, image, and video inputs and processes events in accordance with client contract requirements and standards prior to customer submission.
• Reviews and verifies vehicle registered owner information prior to advancing evidence package into the customer work queue.
• Sorts and categorizes data, images, and videos appropriately following guidance from client and management.
• Reports any possible equipment defects, malfunctions, problems, or concerning trends to supervisor in a timely fashion.
• Communicates important issues or concerns clearly and concisely with internal team members via email, phone and ticketing platforms.
• Collaborates with cross-functional business units to ensure optimal program performance and results.
• Supports training of new hires during onboarding and/or with new system updates and enhancements.
• Maintains accurate and up-to-date process documentation and tracking.
• Reviews and audits various processes and provides clear feedback for improvement.
• Assists with special projects from leadership on an as-needed basis.
• Performs other office-related duties as assigned.

Requirements:

• High School Diploma or equivalent
• Ability to pass a drug and background check.
• Ability to clear extensive background check to review Personal Identifiable Information (PII).
• Commitment to maintaining confidentiality and in securing important PII data.
• Strong PC skills including basic proficiency in Word and Excel.
• Strong attention to detail and proven track record in providing quality assurance.
• Ability to communicate effectively in writing and verbally.

Benefits:

• Eligible for Health Benefit Coverage following 60 days of employment
• 401k After 1 Year.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.