Customer Service Representative - Remote

Remote Customer Service Representative Location: Remote (Colorado Residents Preferred) Company: Power Finance Texas Employment Type: Full-Time Position Summary The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction. Key Responsibilities Provide timely and professional support to customers via phone, email, and digital communication channels Assist with loan applications, account inquiries, payment processing, and general service requests Communicate loan terms, repayment options, and company policies clearly and accurately Resolve customer concerns efficiently, escalating complex matters as appropriate Maintain detailed and accurate records of all customer interactions within internal systems Adhere to all company policies, procedures, and applicable regulatory requirements Contribute to customer retention and satisfaction by delivering consistent, high-quality service Required Qualifications High school diploma or equivalent required Minimum of 1--2 years of customer service experience, preferably in a financial services or call center environment Strong verbal and written communication skills Demonstrated ability to manage multiple priorities in a remote, structured work environment Proficiency with computer systems, including CRM platforms and Microsoft Office applications High level of professionalism, integrity, and attention to detail Preferred Qualifications Experience in consumer lending, banking, or financial services Bilingual proficiency (English/Spanish) Familiarity with customer support technologies and ticketing systems Compensation & Benefits Base Compensation: $20.00 -- $25.00 per hour, commensurate with experience Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics Benefits Package Includes: Comprehensive medical, dental, and vision coverage Paid time off, including vacation, sick leave, and company holidays Remote work flexibility within a structured environment Paid training and ongoing professional development Opportunities for internal advancement Work Environment This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service. #J-18808-Ljbffr Fidelity Finance Inc