Director, Technical Consultant

Director of Technical Consulting

As Director of Technical Consulting at Ramp, you will lead and own Ramp's entire post-sales Technical Consultant (TC) organization, playing a pivotal role in driving the onboarding, activation, and ongoing success of our customer partnerships. You will oversee the full Technical Consultant team, a group of highly skilled experts with deep knowledge of Ramp's products, industry standards, accounting practices, and ERP systems.

You'll own the development and execution of strategies that build trust and confidence with customers, guiding your team to unlock key technical activation milestones and lead complex integration workflows. Working closely with Ramp's Customer Success and Account Management leaders, you will define and scale the end-to-end Technical Consulting motion, including implementation, expansion, and renewal strategies that drive full adoption of the Ramp platform for our key customers.

As a go-to-market leader, you will act as the executive owner of Ramp's technical post-sales motion, serving as a technical and financial thought leader for customers and internal teams alike. You will influence product development to enhance Ramp's value proposition and own technical success from deal close through the broader customer lifecycle, while mentoring and developing your team to operate at scale.

What You'll Do

• Own and lead Ramp's full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp's strategic goals
• Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs
• Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals
• Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp
• Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling
• Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices
• Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated

What You Need

• 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles
• 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment
• Bachelor's degree in computer science, engineering, business, finance, accounting, or a related field
• Proficiency in IdP, HRIS, and/or ERP solutions
• Expertise in accounting systems, controllership needs, and finance/accounting workflows preferred
• Exceptional communication, organizational, and project management abilities
• Strong skills in engineering, system design, and technical specification writing
• A proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment
• Proven ability to lead and inspire a team, driving results and fostering a collaborative culture

Benefits Available to All Full-Time Ramp Employees (Global)

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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