Program Support Specialist

Job Description

Job Description

Make a meaningful impact by supporting public health programs that serve communities across the state. This is a great opportunity to gain government experience, work with a mission-driven team, and grow your administrative skills in a stable and rewarding environment.

You will be supporting a mission-driven public health agency committed to protecting and improving community health outcomes. This organization plays a vital role in promoting wellness, preventing disease, and overseeing health systems to ensure quality, equity, and accountability in public health services.

The Peak Performers Difference

• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement.
• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Our employees may participate in a 403(b)-retirement plan.
• We pay weekly through direct deposit.
• In business since 1994 and thousands of job placements.

Major Duties

• Provide administrative support to the program’s operational unit by facilitating the processing of State and Federal mandated surveillance activities, including initial complaint intake.
• Manage the main phone line, respond to general inquiries, and triage calls or requests to the appropriate units for follow-up.
• Conduct initial intake of complaints from patients, caregivers, family members, or consumers, and accurately enter allegations and relevant information into the internal system.
• Draft and prepare outgoing correspondence using program-specific templates and systems.
• Handle photocopying of various document types for requests, internal needs, and public distribution.
• Process incoming and outgoing mail and maintain accurate mail logs for tracking purposes.
• Perform basic maintenance and troubleshooting of office equipment such as photocopiers and printers, coordinate repairs when necessary.
• Use scanning equipment to digitize surveillance documents and other materials for electronic filing and recordkeeping.

What are we looking for?

• Previous experience providing administrative support in a fast-paced or regulatory environment.
• Strong communication skills, with the ability to manage high-volume phone lines and interact professionally with the public, including patients and caregivers.
• Proficiency in data entry with keen attention to detail, particularly when handling sensitive information and complaint documentation.
• Familiarity with government systems or databases such as ACTS and ACO is a plus.
• Ability to draft professional correspondence using templates and follow procedural writing guidelines.
• Skilled in using standard office equipment (e.g., printers, copiers, scanners) and performing light troubleshooting or maintenance.
• Highly organized, dependable, and able to manage multiple priorities while maintaining accurate records.

Exciting Opportunity Details

• Rate: $21.00 per hour
• Length of engagement: November 2026 - March 31, 2027; potential for extension
• Days/Hours: Monday – Friday, 37.5 hours 
• Location: Buffalo, NY 14203 
• Parking: Paid parking is required. Daily rates can be $10.00 or more, or a monthly parking pass may be available for approximately $100.00.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.  

#LI-Onsite

#CHP