Patient Financial Advocate

Join our team and make a difference! 

The FT Patient Financial Advocate (Weekends Only) is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. 

Schedule: Sunday -Wednesday 9:00AM- 7:30PM

Location: Grand Rapids, MI 

Essential Duties and Responsibilities: 

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. 

• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. 

• Initiate the application process bedside when possible. 

• Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. 

• Have reliable transportation to assist with coverage onsite and at nearby sites when needed. 

• Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. 

• Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. 

• Records all patient information on the designated in-house screening sheet. 

• Document the results of the screening in the onsite tracking tool and hospital computer system. 

• Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. 

• Reviews system for available information for each outpatient account identified as self-pay. 

• Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. 

• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. 

• Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. 

• Other Duties as assigned or required by client contract 

Additional Duties and Responsibilities: 

• Maintain a positive working relationship with the hospital staff of all levels and departments. 

• Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) 

• Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). 

• Keep an accurate log of accounts referred each day. 

• Meet specified goals and objectives as assigned by management on a regular basis. 

• Maintain confidentiality of account information at all times. 

• Maintain a neat and orderly workstation. 

• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. 

• Maintain awareness of and actively participate in the Corporate Compliance Program. 

Educational/Vocational/Previous Experience Recommendations:

• High School Diploma or equivalent required. 

• 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. 

• Previous customer service experience preferred. 

• Must have basic computer skills. 

Working Conditions: 

• Must be able to walk, sit, and stand for extended periods of time. 

• Dress code and other policies may be different at each healthcare facility. 

• Working on holidays or odd hours may be required at times. 

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off 

We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.