Food Server

Food Server

Q Casino + Resort

1 Positions

ID: 24356

Posted On 09/03/2026

Job Overview

Q CASINO + RESORT

Server

BASIC FUNCTION

Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants. This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Front of House Manager

• Supervises: N/A

HOURS

• Monday - Off

• Tuesday - Off

• Wednesday - Off

• Thursday - 4:30 PM - 10:00 PM

• Friday - 4:00 PM - 11:00 PM

• Saturday - 4:00 PM - 11:00 PM

• Sunday - Off*Schedule subject to change due to business needs

SPECIFIC DUTIES AND RESPONSIBILITIES

• Set up dining room according to service standards.

• Ensure all glassware, silverware and dishware are clean polished and properly placed.

• Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.

• Accurately enter orders into the POS system.

• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.

• Monitor assigned section, anticipating guest’s needs and proactively offering assistance.

• Clear tables, replenish beverages, and fulfill guests’ requests promptly.

• Maintain cleanliness and organization of dining areas before, during, and after service.

• Coordinate with FOH Manager, supervisors and team members to ensure seamless service.

• Adhere to all health, safety, and sanitation regulations.

• Follow proper procedures for handling and disposing of food waste.

• Assist in post-shift breakdown and reset of dining room and service areas.

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.

• Relevant food and beverage experience preferred.

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times.

• Deliver prompt, courteous, and attentive service to all guests.

• Exhibit strong teamwork and collaboration with colleagues and management.

• Adherent to company policies and standard service procedures.

• Demonstrate strong time management and multitasking skills.

• Communicate guest allergies and dietary needs to the culinary team.

• Ensure accuracy in food and beverage delivery.

• Execute the established sequence of service consistently in all guest interactions.

• Utilize suggestive selling to enhance guest experience and maximize revenue.

• Process guest payments following cash-handling and credit card security procedures.

• Demonstrate effective service recovery techniques when resolving guest issues.

• Escalate guest issues appropriately when needed to ensure satisfaction.

• Uphold high standards of cleanliness and organization in the dining room.

• Respond quickly and effectively to guest inquiries and concerns.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment.

• Strong problem-solving skills and ability to adapt to changing situations.

• Excellent communication and interpersonal skills.

• Ability to stand and walk for extended periods.

• Must be able to lift and carry up to 50 lbs.

• Ability to bend, stoop, and reach frequently.

• Flexibility to work evenings, weekends, and holidays as required by business levels.

WORKING ENVIRONMENT AND CONDITIONS

• Primarily indoors, may support occasional outside events.

• Exposure to varying temperatures, and moderate-to-high noise levels.

• High guest interaction requiring excellent customer service skills.

• Fast-paced and physically demanding work environment.

EQUIPMENT AND TOOLS

• Coffee and beverage dispensers.

• POS terminal and payment processing equipment.

• Serving trays and stands.

• Glassware, dish equipment and sanitation supplies.

Primary Contact

1773354678169

Kelly Bohannan

Human Resources Assistant, Human Resources

Phone

Phone

Phone

Fax

View email address on click.appcast.io

Email

True

True

True

Job Details

Location

Dubuque, IA

Job Type

Employee

Full/Part

Part Time

Company ID

1202

Job REQ #

24356

# Positions

1

Start Date

20260903

End Date

20261002

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Q Casino + Resort

About the Company

Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!