Assistant General Manager

Job Description

Job Description

Description:

Lead the Team Where Wine Meets Flavor!

We’re Napa—your friendly neighborhood restaurant with a big love for wine and seriously good food. Locally owned and operated with four locations (two in Charlotte, one in Fort Mill, and one in Raleigh), we bring a slice of Napa Valley right to the Carolinas.

Our vibe? Good food, great wine, and no late-night chaos. You’ll rarely be stuck after midnight, and every location has free onsite parking (because we know life’s too short for parking headaches).

We’re looking for an Assistant General Manager who’s ready to lead with passion, hospitality, and a love for creating memorable experiences.

Our Culture

At Napa, we believe in hospitality without the fuss. We’re all about creating a warm, welcoming environment for guests and team members alike. Our kitchens are scratch-made, our wine list is curated with care, and our people are the heart of everything we do.

We value:

• Teamwork – We succeed together, not alone
• Growth – We invest in training and development so you can build a career, not just a job
• Balance – Rare late nights, flexible schedules, and a supportive environment
• Passion – For food, wine, and creating experiences that make people smile

What You’ll Do

• Plan and organize daily activities related to restaurant operations
• Lead with gracious hospitality for both guests and team members
• Hire, train, and develop top-notch talent
• Oversee schedules and keep the team on track
• Conduct timely, constructive performance evaluations
• Handle discipline and terminations when necessary, always with professionalism
• Partner with the kitchen leadership to ensure seamless operations
• Monitor labor needs and adjust daily to meet service standards
• Track performance and financial data to hit monthly goals
• Collaborate on sales promotions and events
• Maintain and update standards and policies
• Jump in where needed because that’s what great leaders do

What We’re Looking For

• Strong leadership and supervisory skills
• Solid restaurant management experience
• Ability to interpret financial data and set sales goals
• Excellent organizational skills and attention to detail
• Great communication skills written and verbal
• Tech-savvy with Microsoft Office or similar tools

Requirements:

EDUCATION AND EXPERIENCE

• High School diploma or general education degree (GED) is mandatory.
• An associate’s degree or bachelor’s degree is mandatory.
• A bachelors’ degree in hospitality management or business is preferred.
• 6 years of accumulated experience in specific restaurant industry departmental or junior manager positions required.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read, write, perform mathematical computations such as adding, multiplying.
• Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary.
• Microsoft Office Suite capabilities

PHYSICAL/MENTAL DEMANDS

• While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and /or move heavy objects including tables and cases of food and beverage; must be able to lift approximately 20 pounds overhead.
• Must be able to sustain constant mental and visual attention.

WORKING CONDITIONS

• Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools.
• Dining room environment.
• Flexible schedule can vary from week to week; work required on weekends and holidays.