Customer Service Representative

A#1 Air, Inc.

Customer Service Representative

Our customer service representatives are the backbone of our team! Without you, we wouldn't have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of!

Essential Job Functions

Call customers from prior day for quality check
Call maintenance customers and schedule visits
Call on customer list to offer promotions
Follow up on reviews positive and negative
General inbound customer service

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

High School Diploma or GED Equivalent
2+ years of proven success in a customer service role
Inbound and outbound call volume experience
Comfortable with selling our services over the phone
Exceptional communication/interpersonal skills
Ability to exercise independent judgment and make appropriate decisions
Ability to organize and manage multiple tasks accurately
Commitment to company values
Basic computer skills
Reliable & punctual attendance
Fluent ability to speak, read, and write in the English language

Preferred Qualifications

Service Titan experience HVAC, Plumbing, or Electrical experience Sales experience

Compensation & Hours

Pay: Hourly Days: Monday - Friday Hours: 8:00am – 5:00pm and 9:00 am - 6:00pm Location: In-office

Benefits

Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) Paid Holidays Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

If we sound like a company you want a long-term career with, apply today!

We are an Equal Employment Opportunity Employer

Apply

Vacancy posted 1 day ago

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