Customer Service Representative

Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. Generally, has more than 2 years of experience. The bank is closed on Labor Day, Veterans Day, Thanksgiving, Christmas and New Year’s Day. All contractors will be expected to work all other days of the week. Testing Required Qualifications Education Required High school diploma, GED, or equivalent certification Background & Experience Required Must have 2 years recent call center experience Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr