Senior People Operations Analyst

Job Description

Job Description

Description

The Senior People Operations Analyst will join Dorado Software Group as the operational lead for HR systems, data integrity, and global payroll coordination. This is a 12-month fixed-term contract to support our People function across NedGraphics and Optitex (18 countries: North America, South America, EMEA, Middle East, India, APAC). You'll report to the Director of People Operations.

This role requires someone who proactively identifies and flags data issues, process gaps, and compliance risks before they escalate. You will be the single point of accountability for BambooHR data accuracy, multi-jurisdiction payroll coordination, and onboarding/offboarding execution. The previous analyst in this role was let go after not proactively flagging data integrity issues; this role succeeds by catching problems early and escalating thoughtfully.

Why This Contract Is 12 Months
This role is backfilling for a strategic People Operations rebuild. We need an experienced HR analyst to stabilize our HRIS and payroll operations, document all processes, and set up the infrastructure for scaling. After 12 months, we'll evaluate next steps based on business needs and your interest.

This is a real operational role , not a stepping stone. We're looking for someone committed to leaving the function stronger and more documented than they found it.

Key Responsibilities

HRIS Administration and Data Integrity

• Maintain all employee data in BambooHR with accuracy, including new hires, terminations, status changes, compensation updates, and reporting structure changes.
• Conduct regular data audits to identify and correct inconsistencies, duplicates, and gaps; consolidate employee information from scattered sources into BambooHR as the single source of truth. 
• Ensure accurate data flows between BambooHR, Pinpoint (ATS), and Lattice (performance); maintain employee files in compliance with applicable regulations. 
• Handle all employee data in accordance with applicable privacy legislation across jurisdictions, including applicable Canadian and US state privacy laws, and international equivalents; ensure personal data is collected, stored, and processed lawfully and with appropriate access controls.
• Identify process inefficiencies that create data risk (e.g., manual data entry steps, system gaps, spreadsheet workarounds) and propose fixes. 

Payroll and Benefits Coordination

• Execute payroll coordination across all jurisdictions by following established processes - preparing and submitting people data to Finance, third-party payroll providers, and employer of record (EOR) partners across North America, South America, EMEA, the Middle East, India, and APAC (new hires, terminations, compensation changes, bonuses, and stipends)
• Reconcile against BambooHR records and flag discrepancies to the Director for resolution
• Serve as the first point of contact for routine employee payroll and benefits questions, escalating anything outside standard parameters

Onboarding and Offboarding

• Execute end-to-end onboarding for all new hires, including system setup, background checks, benefits enrollment, orientation scheduling, and equipment coordination with IT
• Process employee terminations, including system updates, final pay calculations, applicable federal and provincial/state separation requirements, and exit logistics
• Maintain and track onboarding plans with hiring managers; continuously improve onboarding and offboarding checklists based on feedback

Recruitment Administration

• Administer Pinpoint ATS, including job postings, candidate pipeline management, interview scheduling, and coordination with hiring managers and external recruiters
• Send offer letters and process pre-hire documentation; maintain recruitment dashboards and report on pipeline metrics including time-to-fill, source effectiveness, and candidate volume

Compensation Data Support

• Maintain compensation data in auditable spreadsheets and systems; support the Director during annual compensation and performance review cycles with data, reporting, and administrative execution

AI Tools and Process Automation

• Use AI-powered tools and agents to streamline repetitive HR tasks such as data validation, document drafting, employee query triage, and report generation
• Identify process inefficiencies and propose improvements, leveraging AI automation, system features, formulas, and workflow tools to reduce manual effort
• Support the Director in evaluating and rolling out new AI tools within the People technology stack

Process Documentation and Improvement

• Document all repeatable HR processes as clear, step-by-step SOPs; maintain the internal HR knowledge base so that processes are not dependent on any single person

Reporting and Dashboards

• Build and maintain reporting dashboards in Excel, BambooHR, and other tools covering headcount, turnover, time-to-fill, and compensation distribution; prepare ad hoc reports for leadership as requested
• Use AI-assisted analytics and visualization tools to improve the speed and quality of people reporting

Travel

• Travel to offices in other international locations to provide HR support as necessary or to attend events

Skills, Knowledge and Expertise

REQUIRED:

• Significant experience in Human Resources, People Operations and Talent Acquisition is required. 
• 6+ years of hands-on HRIS administration and payroll coordination experience.
• Direct, recent experience with BambooHR.
• Proven experience coordinating payroll across multiple jurisdictions and EOR providers.
• Track record of proactively identifying and escalating data integrity issues ; ability to provide specific examples from past roles.
• Advanced Excel proficiency (formulas, pivot tables, dashboards); ability to audit data and spot anomalies.
• Confirmed availability for a 12-month fixed-term contract .

STRONGLY PREFERRED:

• Experience with Deel, Remote, or other EOR platforms
• Experience with Pinpoint ATS and Lattice
• SHRM-CP or CHRP certification
• Software/tech company background
• Comfort with AI-assisted tools for data validation, reporting, and task automation

Benefits

• Full Medical, Dental and Vision benefits 
• 401k 
• Paid Time Off 
• Remote working environment