Customer Experience Representative

Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs. Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios. Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges. Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness. Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities. Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement. Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations. Requirements Bachelor’s degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders. Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making. Excellent PC skills. Preferred Bilingual (English-Spanish). Core Competencies Demonstrates strong problem-solving abilities and critical thinking skills while effectively managing customer inquiries and underwriting activities. Proficient in utilizing policy management systems to enhance operational efficiency and customer satisfaction. Highest-signal resume keywords Critical Thinking Problem Resolution Customer Engagement Policy Management System Navigation Bilingual (English-Spanish) ATS Optimization Keywords Hard Skills Underwriting Activities Data Analysis Process Improvement KPI Achievement Time Management Soft Skills Creative Problem-Solving Collaboration Attention to Detail Initiative Growth Mindset Industry Keywords Customer Service Operational Effectiveness Stakeholder Interaction Team Collaboration Tools & Technologies Policy Management System PC Skills #J-18808-Ljbffr