Shift Lead

Shift LeadThe Shift Lead serves as the on-shift support leader, responsible for assisting with daily store operations, supporting the Krew, and ensuring company standards are followed during assigned shifts. The Shift Lead leads by example, helps maintain flow and accountability, and supports guest experience and operational execution.Major Responsibilities (Essential Job Functions): Kreation KrewSupervising, coaching, and training Krew members on guest service, safety and sanitation procedures, providing immediate coaching to team during each work shiftSearch, select, assist in hiring process, retain, and develop high-caliber Krew members; being friendly, positive, helpful, and team-oriented by showing respect to all Krew members and guests, learning new skills to help the company, the team, and yourselfEnsure all Krew members are appropriately trained and certified for their areas within two weeks of startingEnsure all Krew members follow meal period and rest break guidelines, and turn in break waivers when applicableDriving a safe and sanitary culture, leading by example; recognizing positive behaviors, coaching negative behaviors, and immediately addressing any safety or sanitation concernsDelegating areas of general responsibility to ensure complete coverage for stores and maximum efficiencyEffectively cross-train in all store functions to act as a back-up when neededReviewing new processes and implementations with Super KIC, reviewing core roles and best practices with Krew members; evaluating performance, writing and conducting reviews; recommending and administering corrective action with the support of Super KIC & HRManage downtime by delegating tasks including deep cleaning, cut labor as necessaryKreation ServiceLeading by example, embodying Kreation's service standards, greeting guests with eye contact, a smile, and offering to help find their next Kreation taste adventureEnsure that all guests feel welcome and are given responsive, friendly and courteous service at all times; acknowledge all waiting guests and offer samplesCoaching proactive service to team members to include add-ons, kleanse programs, new things to try, etc.Ensure store banking procedures are properly followed, communicating and following up on any opportunities regarding procedural errors at the cash registers and immediately reporting any cash discrepanciesMotivate team with current bonus or incentive program in place, utilize bonus trackerKreation SelectionPerforming and training team members on FIFO rotation, product filling, and merchandising practices, pulling expired product off shelves and disposing of properlyEnsure that all products are received in correct unit count and condition and deliveries are performed in accordance with Kreation's receiving policies and procedures, reporting any discrepancies to the factoryMonitor and manage PAR levels daily, adjusting quantities based on sales trends, weather, special events, waste and finished items. Properly document wasteEnsure bottle returns are properly returned or discounted through POS and documentedKreation StyleEnsure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.Ensure Look & Feel guidelines are being followed with respect to signage, uniform, music playlists, general store vibe & cultureEnsure that the store facade and outside seating areas are kept clean and report any issues to maintenance team immediatelyKreation ExcellenceUnderstand completely all policies, procedures, standards, specifications, guidelines and training programs.Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures and reporting any issues immediatelyPrepare all required paperwork, including forms, product reports, EOD reports and schedules in an organized and timely manner.Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.Carry out Kreation marketing, advertising and promotional activities and campaigns based on instructions and materials provided by Kreation's marketing teamReporting issues in any area of operation in a timely manner and following up on a response or solution from supervisorReading and responding to emails in a timely manner, reporting new information, products or policies to team members and ensuring they understand and acknowledge all company memosEnsure discounts, including employee meals, are being used and documented properlyEnter tips, approve adjust timecards daily, complete and submit payroll bi-weeklyComplete thorough Look & Feel/maintenance walkthrough and checklist weeklyPerform other tasks and duties as assigned by management.RequirementsMinimum2 plus year experience hospitality and customer service, food and beverageA Degree in Hospitality preferredProblem analysis and problem resolutionCurrent working knowledge of industry standards and practicesSubmit daily End of Day ReportReading location's EOD reportsAble to perform basic mathAble to work POSExcellent phone communication and interpersonal skillsStrong planning and Organizational Skills with the ability to manage multiple tasksAble to lead and train Kreation StaffFlexible and a team playerPhysical Requirements in Accordance with ADA:Carrying/Lifting: Maximum of 25 lbs.Standing: Maximum Standing up to8 hoursSitting: Up to 3 hours per dayWalking: Up to 5 hoursRepetitive Motion: Keyboard entry, telephone useVisual Acuity: View read computer screen with or without corrective devicesEnvironment exposure: Kitchen/Kafe Environment/RetailOther: Ability to hear and speak for telephone use is required.