Client Service Representative (CSR)
Access Dubuque
Client Service Representative (CSR)
Kunkel & Associates, Inc.
1 Positions
ID: 3988094
Posted On 03/10/2026
Refreshed On 08/16/2026
Job Overview
The Client Service Representative is responsible for carrying out various P&C activities related to the servicing and development of clients’ insurance programs.
Requirements
Key Responsibilities:
· Prepare and process “special” Certificates of Insurance, according to company guidelines
· Manage CSR24 portal for clients, including setting up access and troubleshooting technical issues
· Create and Renew certificate masters
· Create and manage monthly reports for clients
· Process change requests
· Check non-premium endorsements
· Send out cancellation certificates as needed
· Create and organize renewal questionnaires
· Order Loss Runs from insurance companies and review for large losses/reserves
· Review Motor Vehicle Records
· Assist administrative team as needed
· Other duties as assigned
Skills/Qualifications:
· BA or BS or applicable job experience
· 1-3 years experience in P&C or related field
· Must have strong Outlook, Word, Excel and PowerPoint Skills
· Ability to work in a fast-paced environment while adapting to changing deadlines and priorities
· Excellent verbal and written communication skills required
Primary Contact
13337
Kim Budde
Director of Human Resources, HR
View phone number on click.appcast.io
Phone
Phone
Phone
Fax
[email protected]
True
False
False
Job Details
Categories
Customer Service
Insurance
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1111
Job REQ #
3988094
# Positions
1
Start Date
20260310
End Date
20260920
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Kunkel & Associates, Inc.
About the Company
Kunkel & Associates is a commercial insurance brokerage and consulting firm committed to providing quality service through unparalleled professionalism and personalized attention for over 15 years.
Our team provides consultative solutions for your transportation, property and casualty, and employee benefits needs. Our organization continues to grow and develop by bringing innovative advantages to our clients; including: comprehensive nursing services, resource consulting, safety and loss control management, and claims management.
Work with us, not for us.
At Kunkel & Associates, we continue to search for talented individuals to join our team. If you are seeking a position that is rewarding, challenging, provides growth opportunities, and is fun, consider a career with us. Even if you donΓÇÖt see the position youΓÇÖre looking for, please still apply. WeΓÇÖre always interested in talking to great people.
K&A Locations: Dubuque, Iowa (Headquarters); Madison, Wisconsin and Kansas City, Kansas
Check out our recruitment video: to learn more about what we do at Kunkel and our team members!
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