Home Care Service Coordinator - Bilingual

Service CoordinatorReady to make a real impact? Join Addus/Arcadia HomeCare and help older adults and individuals with disabilities live safely and independently at home!We're looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You'll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!Hours: Full Time (Mon - Fri 8am to 5pm)Pay: $23 to $25 hourlyLocation: Arcadia Home Care & Staffing 409 13th Street Ste 905 Oakland, CA 94612-2605Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.At Addus we offer our team the best:Medical, Dental and Vision BenefitsMonthly BonusDaily Pay OptionContinued EducationPTO PlanRetirement PlanningLife InsuranceEmployee discountsEssential Duties:Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.Contacts care providers and clients to provide service updatesConducts monthly client wellness calls and conducts home visits as requiredProvides thorough, complete follow-through on escalated client complaints and theft claimsSupervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelinesEnsures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutterMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the agencyFollows all MCO, Medicare, Medicaid, and HIPAA regulations and requirementsAbides by all regulations, policies, procedures and standardsAnswering telephonesAssisting staffGreeting visitorsFiling/scanning and preparing reportFile reviewsData EntrySpecial projectsPosition Requirements & Competencies:Must have high school diploma or equivalent.3 to 5 years of Industry experience requiredInterpersonal, organizational and communication skills.Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.Bilingual - SpanishMust have DL to complete in home supervisory visitsAddus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.