Senior Application Support Analyst - Workload Automation (IBM TWS) #3529586

Job Description

Job Description

Be Part Of A High-Performing Global Technology Team

This role supports a global financial services organization operating across the Americas, Europe, and Ireland. The technology teams are responsible for maintaining business-critical platforms that ensure operational continuity across trading, risk, and enterprise systems. The environment is highly regulated, fast-paced, and mission-critical, requiring strong collaboration across infrastructure, application, and cloud engineering teams. The group emphasizes reliability, proactive problem-solving, and continuous improvement of enterprise scheduling and automation platforms.

What’s In Store For You

This contract opportunity offers hands-on exposure to enterprise-scale workload automation within a global banking environment. The role provides the chance to work with both on-prem and cloud-based scheduling platforms, participate in major upgrades and migrations, and collaborate with cross-regional teams supporting production-critical systems. The position follows a hybrid work model and includes opportunities to deepen expertise in modern cloud scheduling technologies while contributing to high-impact operational initiatives.

How You Will Make An Impact

• Support and maintain enterprise workload automation platforms to ensure uninterrupted business operations
• Translate business and technical requirements into reliable, production-ready job schedules
• Design, implement, and document scheduler upgrades, migrations, and new job workflows
• Develop and support schedules across on-prem and cloud environments
• Build and maintain cloud-based job types including REST APIs, Azure Data Factory, and Databricks
• Troubleshoot and resolve production scheduling failures and performance issues
• Perform impact analysis for new implementations and document rollback plans
• Collaborate with application, infrastructure, and cloud teams during deployment and validation cycles
• Participate in cross-training and knowledge-sharing initiatives across global teams
• Provide rotational weekend and on-call support as required

Do you bring proven success in enterprise workload automation and production support?

• 8+ years of experience supporting enterprise scheduling tools such as IBM Workload Automation (TWS), Autosys, or equivalent
• Strong experience designing and supporting complex job schedules in production environments
• Hands-on experience with cloud infrastructure and hybrid scheduling models
• Experience supporting Oracle and SQL databases
• Strong working knowledge of RedHat Linux, AIX, and Windows environments
• Experience with cloud platforms, particularly Azure-based services
• Familiarity with ITIL-based incident, problem, and change management processes
• Excellent communication skills with the ability to operate calmly under pressure
• Highly organized, detail-oriented, and proactive problem solver