IT Program Manager

Program Manager

This position is for a Program Manager in the IT Program and Portfolio Management Office, supporting the Actionable Data Insights (ADI) Program. The goal of the ADI program is to enable access to data, analytics, and reporting for all MSI business areas. The program manager will have the opportunity to interact with representatives of all business functions and guide the team to delivering strategic and ongoing business demands. This is a high visibility role and is an ideal opportunity for someone with excellent leadership, program management and communication skills.

Scope of Responsibilities / Expectations

• Collaborate with IT leadership, business representatives, and project leads to drive ongoing and future data demands
• Drive alignment of feature content across businesses, aligning with the strategic goals of each business and the company at large.
• Lead Scrum practices across teams, holding teams accountable to their commitments.
• Partner with the scrum masters to drive completion of sprint-level activities, identifying and removing roadblocks and negotiating dependencies across teams.
• Acquire business value for all deliverables by working closely with program team
• Manage schedule, program plans and roadmaps, working with vendors to ensure proper resource capacity to meet demand.
• Provide for all project communication, action item management, risk identification and management from an execution standpoint
• Responsible for keeping the project data updated on a regular basis as well as providing input as needed for senior leadership review

Desired Background/Knowledge/Skills

• Analytical skills - ability to perceive and analyze problems, develop alternatives and recommend sound decisions
• People skills - a combination of skills including an ability to ask penetrating questions, detect unstated assumptions and resolve conflicts
• Project management skills ability to drive & lead meetings independently, create and execute project plans, proactively manage risks/issues, maintain compliance with company project management processes
• Communication skills - ability to drive productive conversations, independently maintain project documentation, drive follow-up on open actions.
• Proficient in basic Google Applications (Sheets, Docs, Slides) as well as Atlassian application (Jira and Confluence)
• PMP certification and/or other project management certification is preferred
• Experience using Agile, Scrum AND Waterfall methodologies on projects
• Any previous Client work experience or experience in managing IT projects for a similar industry is preferable
• Self motivated and able to work independently
• Very strong team player, able to foster teamwork and a positive working environment to the project team.
• People skills to be able to work with different roles and personalities
• Ability to plan and organize work
• Strong aptitude to learn
• Recognize and deal appropriately with confidential and sensitive information
• Strong written and oral communications skills, an eye for detail
• Strong collaboration & active listening skills
• Ability to work in a fast-paced, demanding, and rapidly changing environment

Basic Requirements

• Bachelor's/Master's degree from an accredited university.
• At least 5-7 years experience with project management practices and methodologies.
• Strong communication and collaboration skills and the ability to form valuable partnerships and working relationships with key stakeholders.
• Agile and DevOps experience required
• Experience with Atlassian Toolset (Jira & Confluence)