Hotel Front Office Manager

Job DescriptionJob DescriptionFront Office Manager Help Create The Cantio’s First Impressions The Cantio | Tapestry Collection by Hilton | Muncie, IndianaA new hotel. A team you’ll help build. A welcome that starts with you.Something special is coming to Muncie—and we’re looking for a Front Office Manager to help bring it to life. The Cantio, a new 97-room boutique hotel in the Tapestry Collection by Hilton, will offer inviting places to stay, dine, and gather—from a cozy café to a rooftop restaurant and lounge.As part of the opening team, you’ll help build our front office team, prepare for our first arrivals, and create a welcoming experience that brings guests back. This is your opportunity to shape how we greet, serve, and care for our guests from day one.A Team You Can Be Proud to JoinAt Schahet Hotels, we believe a great team makes all the difference. We’re proud to have been recognized as a Top Workplace for six consecutive years (2021–2026). Guided by our RISE values—Respect, Integrity, Service, and Excitement—we put our associates first, because when our team feels valued and supported, great hospitality follows.How You’ll Make a DifferenceBuild your team. Help hire, train, schedule, and develop our front office associates.Get us opening-day ready. Help establish front desk procedures, learn hotel systems, and prepare the team to welcome our first guests.Lead from the front. Support daily front desk operations, including arrivals, departures, reservations, payments, and accurate guest accounts.Make every stay personal. Respond thoughtfully to guest concerns, follow through on requests, and empower your team to deliver warm, attentive service.Bring departments together. Partner with Housekeeping, Maintenance, and other teams to coordinate room readiness and guest needs.Keep us on track. Manage department schedules and labor costs, monitor guest feedback, and maintain Hilton service standards and guest privacy.What You BringPrevious hotel front desk experience and experience leading or supervising a team.A welcoming leadership style and a passion for developing others.Strong communication, organization, and problem-solving skills.Confidence handling guest concerns and balancing priorities.Experience with hotel property management systems; Hilton experience is a plus.Availability to work varied shifts, including weekends and holidays.What’s Waiting for YouBenefits for eligible associates include medical, dental, and vision insurance; life insurance; paid time off (VPS); a 401(k) with company match; an Employee Assistance Program; and employee hotel discounts.Welcome to Schahet Hotels! Watch our company video.Let’s make opening day something to be proud of.If you love bringing out the best in people and making guests feel at home, we’d love to meet you. Apply today to join The Cantio’s opening team!Schahet Hotels is an equal opportunity employer committed to a workplace free from discrimination and harassment.