Client Services Specialist

Are you ready to be a big part of something big?At the company, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority. When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership. What We Offer An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world. The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon. Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program. What You’ll Do Our Client Success team guides the website needs of live dealers and manages stakeholders through their projects. As a Client Services Specialist, you’ll be the dealer’s primary contact, coordinating across Web Builders, SEO/Search, Technical Support, and Performance Managers to deliver on-time projects and a confident, active client at handoff. Manage a queue of dealer projects in Salesforce, tracking milestones, next steps, and risks. Document all dealer activity, communications, and build requests in Salesforce. Lead dealer kickoff calls to set expectations, gather requirements, and align on timelines. Communicate proactively with dealers on status, delays, and next steps. Train new dealers and their staff on website tools, analytics, and inventory feeds. Flag upsell opportunities (search, SEO, creative services) to Performance Managers or Sales. Confirm launch readiness, including content, inventory feed, GA4/GTM, Core Web Vitals, and dealer sign-off. Conduct post-launch check-ins and deliver a project summary report before handoff. Own dealer satisfaction and capture CSAT at releases and handoff. Coordinate with Web Builders, SEO/Search, and Technical Support to keep builds on track. Partner with Performance Managers on warm, informed handoffs. Escalate at-risk clients when responsiveness, delays, or blockers exceed thresholds. Share feedback with leadership on friction points and ideas to improve the dealer experience. Help train new Client Services Specialists and contribute to the team playbook. Perform additional duties as assigned. What We’re Looking For 1+ years in a client-facing role (onboarding, implementation, customer success, or account management preferred). Ability to manage multiple projects and stakeholders without dropping details. Strong organizational skills and flexibility when client priorities change. Excellent written and verbal communication, including explaining technical concepts to non-technical audiences. Relationship-building skills that earn dealer trust early. Comfort working in Salesforce or a similar CRM. Proactive, customer-focused mindset, with the ability to spot launch risks and step in early. Ability to manage a busy queue while staying calm and positive. Skilled in standard office communication tools (email, video conferencing, CRM). Bonus Points Basic HTML or website platform knowledge. Salesforce or project management tool knowledge. So come and join our team - because every role is a big role in our plans to go big. TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. the company is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit. #J-18808-Ljbffr Trader Interactive