Member Service Representative (Penn Branch)

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A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you'll know that your voice is valued and heard. You'll find new and unique ways to make a positive impact just by being you. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There's a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.80/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference.

What You'll Do:

• Develop skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way
• Open and process any and all deposit accounts that lead to long term, profitable and loyal relationships
• Engage members during initial interview and connect them to the products and services that best meet their needs
• Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders
• Provide quality service to members, potential members and coworkers
• Demonstrates teamwork and professionalism in all interactions with coworkers and other departments.
• Promote a professional image of the credit union
• Understand the technology that is available to the members and demonstrate how to use it
• Take applications for visas as well as the ability to process disbursements
• Promote full-family membership to new and existing members
• Able to proficiently resolve member inquiries
• Help members initiate automatic payments, direct deposits, net checks and payrolls
• Serve as a Teller Service Associate when necessary

What You'll Need:

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - some financial industry experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals

Experience

Required

• Customer Service

Preferred

• Financial Indusrty

Education

Required

• High School or better

Skills

Required

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Sales
• Customer Service

Preferred

• Bilingual - Spanish

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)