Fleet Support Specialist

Job Description

Job Description

Our client, a AV Manufacturing company, is looking for a Fleet Support Specialist for their San Francisco, CA location.

• The Fleet Support Specialist for BaseOps plays a critical role in ensuring the operational efficiency and health of the client vehicle fleet.
• This position focuses on scheduling, fleet health monitoring, documentation, and dashboard updates.
• The specialist collaborates with cross-functional teams to streamline hardware and software handoffs from development to operations, supporting Fleet PMs in meeting high-level targets and ensuring smooth fleet operations.
• The role also includes working in the repair shop alongside technicians, engineers, and other team members to maintain constant situational awareness of fleet status.
• This role is integral to ensuring the success of client fleet operations.
• The Fleet Support Specialist will work closely with various teams to streamline processes, ensure high-quality repairs, and maintain optimal fleet health.
• Repair Scheduling: Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
• Fleet Monitoring: Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health.
• Data Management: Maintain accurate historical data and record-keeping for vehicle health and repairs.
• Technical Documentation: Assist in the creation and development of technical documentation and processes.
• Reporting: Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
• Repair Feedback: Close the loop on repair feedback to drive improvements in product design and operations.
• Quality Inspections: Perform quality inspections of repair orders to ensure compliance with client standards.
• Parts Management: Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
• Cross-functional Collaboration: Interface with multiple teams across client to align processes and operations for smooth workflow.
• Shop Safety Inspections: Conduct monthly shop safety inspections at the 3400 locations, submitting the results via a Google form to the EHS team.
• Parts And Maintenance Tasks
• Parts Requests:
• Handle VH6 help requests and in-shop parts requests.
• Create SAP Manufacturing Orders (MO) for parts, manage parts requests in #bo_open_tickets (location-specific Slack channel), and support bulk order creation.
• Create SERVO Work Orders (WO) and link them to BaseOps Jira tickets.
• Manage parts requests via LOGX, and track parts installations and dismantling in the Bill of Materials (BOM).
• Servo Part Replacements: Perform servo part replacements and ensure the creation of a Vehicle Quality (VQ) ticket for the removed part, ensuring traceability through milk run tickets.
• Service Help Desk: Submit parts requests via AHMO Service Help Desk.
• Maintenance Tracking:
• Utilize VH6B2, VH6B3A, & VH6B3B Maintenance to log maintenance results and create a query for new items to be addressed at the next interval.
• Create BaseOps Jira tickets to reflect upcoming maintenance and collaborate with MR on scheduling weekend services.
• VEHICLE CALIBRATIONS & TVR2 MANAGEMENT
• Vehicle Calibration Requests: Notify relevant teams (FleetOps, MR, etc.) when a vehicle requires calibration and follow up on calibration merging through #cal-process-support channels.
• TVR2 Tickets: Create TVR2 VH6-ops tickets and collaborate with teams at different locations to complete TVR2 processes.
• Vehicle Move Requests: Submit vehicle move requests and notify MR in public channels of planned B2 service work.

• 1-2 years of experience in a fast-paced service or automotive environment.
• Bachelor’s Degree or equivalent experience preferred.
• Automotive Knowledge: Familiarity with automotive repair processes and fundamentals.
• Strong collaborative mindset and ability to work in a cross-functional team.
• Technical Tools: Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites.
• Automotive Service: Prior experience in an automotive service environment is a plus.
• Multi-tasking: Strong organizational skills and ability to manage multiple projects.
• Communication: Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.).

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities