Service Order Manager

Position Location This position is onsite and located in Washington, DC. Job Overview The Service Order Manager develops, plans and executes all Service Order support activities including escorting. The incumbent must demonstrate excellent written and verbal communication and conflict resolution skills and possess the ability to interact with senior management and building supervisors to direct effective service support activities. The Service Order Manager is the primary client interface at the service order level who manages subcontractors and direct staff assigned to specific task/service orders. The incumbent acts as the primary interface with other departments to develop and obtain meaningful operational data for use by the operations and maintenance team. The Service Order Manager supervises direct and subcontractor staff in coordinating, initiating and executing technical support services, including outage, air quality, and environmental, that align with client and company policies and procedures. Pay Range $117,192 to $127,192 /yr Responsibilities Provides day-to-day coordination of services during inception, execution and closeout to include distributing services, tracking performance, accepting and evaluating deliverables, and closing services appropriately. Maintains official subcontract and service files including correspondence and past performance. Prepares and presents weekly/monthly Technical Progress Reports as needed. Responsible for interdepartmental data coordination regarding full cycle task order management. Develops technical Statement of Work (SOW) and Response for Proposal (RFP) packages. Each SOW shall outline, at a minimum, the work to be performed, location of work, period of performance, deliverable schedule, applicable standards, acceptance criteria, safety parameters, relevant FAR clauses and any other special requirements (i.e., security clearances, travel, special knowledge, etc.). The SOW determination must align with local, state and federal laws pertaining to labor structures such as DBA and performance work statement limits. Measures contractor performance and ensures timely and successful service completion by planned surveillance and coordinated efforts with building supervisors. Works with Quality Control to develop a Quality Assurance Surveillance Plan that can be used in conjunction with each SOW. Works directly with the Procurement Department to evaluate subcontractor proposals, bids and/or contracts, as necessary, according to established procurement policies and guidelines. Arranges site visits with contractors for RFP distribution and all activities in coordination with the Procurement team. Assists in developing internal cost estimates, budget, correspondence and status reports. Assists Procurement in reviewing each proposal in response to the RFP/SOW. Attends client meetings and pre-bid walkouts to provide technical expertise in assessing and developing scopes of work. Acts as the main point of contact with the sub-contractors and Project Managers/Site Leads concerning the status of all services. Ensures full coordination of all activities with internal departments and client personnel. Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Confers with Project Managers and Site Leads to assess need for subcontractors in the generation of services and SOW. Works directly with the Contract Project Manager to review departmental data statistics collected from the Work Control and Quality Control departments. Assists the Contract Project Manager to determine the required subcontract staffing needed to meet target goals and contract requirements. Maintains direct oversight of the Pest Management, Grease traps, and Hood/Duct Cleaning programs and subcontracts. Works with site lead to ensure escort needs are met for both contract and subcontracted labor. Works with Project Managers to ensure proper coordination of staff and subcontract staff. Tracks labor, subcontract and reimbursable budgets as required. Works with Safety team to verify contractors and follow all applicable safety rules and regulations. Plans and organizes work to meet all deadlines. Able to do a variety of tasks in any single day. May occasionally be required to operate Customer or company-owned motor vehicles. Supports other department staff as needed or directed. Adheres to the established company safety and personnel policies and standard operating procedures. Performs other duties as assigned. Mandatory Qualifications High school graduate or equivalent GED. Eight (8) years of experience in facilities operations and maintenance environment. Five (5) years of experience developing, procuring and managing service work in an operations and maintenance environment to include planning and scheduling numerous jobs of different disciplines simultaneously. Two (2) years of experience managing direct staff to include hiring, terminating, evaluating, disciplining, motivating, and guiding. Ability to manage issues outside normal work hours and be available 24/7. Will be expected to work on the Snow Team and act as an Incident Commander/Emergency Action Coordinator during snow events. Must have the ability to supervise and motivate subordinates to attain stated objectives. Must have excellent verbal and written communication skills. Proficient in Microsoft Outlook, Excel, and Word. Ability to deal with a variety of people in a professional, courteous manner in diversified situations. Medically able, physically able and willing to wear a respirator. Mature judgment and ability to work with minimal supervision. Ability to pass pre-hire background and drug screen. S. Citizenship. Ability to obtain and maintain the required intelligence community level clearance. Valid driver’s license with acceptable driving record. Ability to travel both Conus and Oconus if needed. Preferred Qualifications Possess the required security clearance. Demonstrated experience with CMMS (Computerized Maintenance Management System) Possess a related state issued trades license (in good standing). Demonstrated knowledge or education in environmental areas such as mold remediation. FMP or PMP certified. Government environment experience, i.e. processes, hierarchy, FAR, etc. Physical Requirements Ability to lift 50 pounds. Disclosures Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law. Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email View email address on click.appcast.io. Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process. #J-18808-Ljbffr Chugach Government Solutions, LLC