Member Contact Specialist

Job Description

Job Description

Description:

Join Our Team as a Full-Time Member Contact Specialist (Call Center)

Location: State Street Branch – Saginaw, MI

Schedule: 40 hours/week (Monday through Saturday)

Are you energized by helping people, building relationships over the phone, and delivering service that goes above and beyond? Do you thrive in a supportive, community-focused environment where every interaction matters? If you’re ready to give it all you’ve got, every day and everywhere , then Jolt Credit Union wants to meet you!

Why Join Jolt?

At Jolt Credit Union , we’re more than just a financial institution – we’re a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you’re part of something bigger.

What We Offer You

4 Competitive Medical Plan Options

Dental and Vision Insurance

401(k) with Employer Match

Flexible Spending Account(s)

Employee Assistance Program

Employee Wellness Program with Quarterly Bonus Incentives

Training, Growth Opportunities, and a Supportive Team Culture

Paid Time Off

About the Role

As a Member Contact Specialist , you’ll be the voice of Jolt for our members – greeting them over the phone, helping them navigate financial transactions, and recommending products that improve their financial well-being.

Your schedule will be Monday - Friday, including some Saturdays from 9am-12pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment.

Key Responsibilities

• Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
• Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone
• Ability to analyze member problems/complaints and find beneficial solutions in a timely manner
• Provide deposit, loan rate, and service information as well as information on new and ongoing promotions
• Process share withdrawal and fund transfer requests
• Provide account information: balances check clearings, deposit postings and statement information
• Record research requests.
• Deliver to appropriate personnel for forms distribution
• Provide membership information: field of membership qualification and new account initiation
• Process payment or deposit corrections when necessary
• Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests Process stop payments, address changes and loan applications
• Responsible to uphold the principle of privileged communication
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions

What You Bring to the Team

• Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending).
• Excellent communication & problem-solving skills.
• Confidence with computers and Microsoft Office.
• Ability to stay organized, multitask, and adapt in a fast-paced environment.
• A passion for helping others and selling solutions that benefit them.

We value people who are:

Energetic

Motivated

Empathetic

Committed to community service

If that sounds like you, you’ll feel right at home here.

Incentives & Growth

We believe great service deserves to be rewarded. You’ll have opportunities to earn referral-based incentives , and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay.

Note: Telephone conversations between Member Contact Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assurance on an unannounced basis.