Service Team Member

Job Description

Job Description

Description:

At Orijin, we believe exceptional hospitality begins with exceptional people. Located in the heart of Downtown Ann Arbor, Orijin is an artisan bakery dedicated to handcrafted breads, viennoiseries, pastries, desserts, and seasonal baked goods. Every item we produce reflects our commitment to craftsmanship, quality ingredients, and genuine hospitality.

We're looking for Service Team Members who love connecting with people, thrive in a fast-paced environment, and take pride in creating memorable guest experiences. You'll be the welcoming face of Orijin: guiding guests through our offerings, presenting our products beautifully, and ensuring every visit is warm, efficient, and memorable.

If you're passionate about hospitality and enjoy working with a team that values quality, attention to detail, and continuous improvement, we'd love to meet you.

WHAT YOU'LL DO

• Welcome guests with genuine warmth and hospitality.
• Accurately process in-store and phone orders using our point-of-sale system.
• Package bakery items and prepare guest orders with care and attention to presentation.
• Heat pastries, sandwiches, quiche, soups, and other menu items according to company standards.
• Maintain beautiful pastry displays, retail merchandising, and stocked guest-facing areas.
• Bus tables and maintain a clean, inviting café environment.
• Assist with opening and closing responsibilities.
• Wash dishes and support overall cleanliness throughout the bakery.
• Learn our products to confidently answer guest questions and make thoughtful recommendations.
• Work closely with our Barista and Bakery teams to deliver an exceptional guest experience.

WHY WORK WITH US

• Competitive pay plus weekly tips.
• Paid Sick Time to take care of yourself and your family.
• Employee dining discounts throughout The Pulpo Group.
• Opportunities for growth within one of Michigan's most respected hospitality groups.
• Work alongside talented hospitality professionals who are passionate about craftsmanship, learning, and creating memorable guest experiences.

WHAT WE'RE LOOKING FOR

• A genuine passion for hospitality and creating memorable guest experiences.
• Positive attitude with a willingness to learn.
• Friendly, professional communication skills.
• Strong attention to detail and pride in presentation.
• Ability to stay organized and work efficiently in a fast-paced environment.
• Dependable team player who enjoys collaborating with others.
• Flexible availability, including early mornings, weekends, evenings, and holidays.

• Previous experience in hospitality, retail, bakery, café, or customer service preferred.
• Experience with cash handling and point-of-sale systems is preferred.
• Comfortable learning and communicating product knowledge, ingredients, and allergen information.
• Ability to multitask while maintaining accuracy, efficiency, and hospitality standards.
• Reliable transportation and the ability to commute to Orijin's downtown Ann Arbor location, including planning for available parking and arriving in advance of scheduled shifts.
• Minimum of 3 shifts per week

Physical Requirements

• Remain standing and walking for extended periods throughout the shift.
• Frequently bend, reach, twist, kneel, and lift while stocking displays, preparing orders, cleaning, and assisting guests.
• Lift, carry, and move up to 35 pounds regularly.
• Push and pull carts, racks, and storage containers as needed.
• Perform repetitive hand and wrist movements while packaging products, operating the point-of-sale system, and completing cleaning tasks.
• Work safely around hot beverages, hot food, commercial kitchen equipment, and cleaning chemicals.
• Maintain mobility in confined workspaces while completing multiple tasks efficiently.