ServiceNow Architect

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at

About the Opportunity

DMI, LLC is seeking a ServiceNow Architect to set and enforce the technical direction of the ServiceNow platform for the U.S. Senate Sergeant at Arms (SAA).

The Architect translates business requirements into designs that align with native platform capability, establishes the architectural standards and governance that keep the instance supportable and upgradeable, and provides technical leadership to developers and administrators. A core part of the job is the customization decision: assessing out-of-the-box alternatives, upgrade impacts, and long-term maintenance cost, and being able to defend that position to a customer who wants something built.

Duties and Responsibilities:

• Solution Architecture and Design
  • Lead the architecture, design, and implementation of ServiceNow solutions supporting customer business and IT needs.
  • Translate business requirements into technical designs that align with ServiceNow capabilities and industry best practices.
  • Own the technical content of design and configuration documentation, including architecture, configurations, integrations, data structures, dependencies, and assumptions mapped to approved requirements.
• Standards and Governance
  • Develop and maintain ServiceNow architectural standards, design patterns, and governance frameworks.
  • Establish instance strategy, environment management, and release governance in coordination with the delivery team.
  • Ensure designs satisfy security, integration, performance, and accessibility requirements defined jointly with the customer.
• Customization Control
  • Produce the Customization Assessment for proposed custom development, covering business justification, out-of-the-box alternatives, technical and security implications, upgrade impacts, maintenance requirements, and a recommendation.
  • Hold the line on configuration over customization where the platform already provides the capability.
• Technical Leadership
  • Provide technical leadership and guidance to ServiceNow developers and administrators.
  • Mentor and train technical teams on ServiceNow architecture and development best practices.
  • Review designs and code for adherence to established standards before release.

Qualifications

Education and Years of Experience:

• Bachelor of Science degree.
• Eight to ten years of relevant experience.

Required Skills & Certifications: 

• ITIL certification.
• ServiceNow certification or demonstrated equivalent platform expertise.
• Demonstrated experience leading ServiceNow architecture and design on enterprise implementations.
• Depth across the platform core data model, integration patterns, and instance and environment strategy, rather than single-module depth.
• Demonstrated judgment on out-of-the-box versus custom development, including the ability to document and defend that judgment to a customer.
• Experience authoring and enforcing architectural standards, design patterns, and governance frameworks.
• Demonstrated experience mentoring developers and administrators.
• Experience designing to security and access control requirements, including least-privilege principles.
• Strong written and verbal communication skills, including the ability to explain technical trade-offs to non-technical decision makers.

Additional Requirements:

• Federal or Legislative Branch platform experience, including security review and authorization processes.
• Experience with platform upgrade planning and technical debt remediation on a heavily customized instance.
• Experience establishing governance on a platform that previously had none.
• Deliverables are subject to formal Government review and written Contracting Officer's Representative (COR) acceptance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: Not required for this position.

Location: Washington, DC

Work Arrangement: 

• This is a hybrid position, with some work performed on-site in Washington, DC in support of the U.S. Senate Sergeant at Arms.
• Occasional after-hours support may be required around major releases and platform upgrades 

Minimum Salary Rate

Median Salary Rate

Working at DMI

 DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.