Quality Assurance Specialist

Key Responsibilities:

• Develop, implement, and maintain quality assurance programs and procedures to ensure compliance with local, state, and federal regulations

• Conduct regular audits and evaluations of EMS operations, patient transport processes, and documentation to identity areas for improvement

• Collect and analyze data on service quality, patient outcomes, and operational efficiency; prepare reports and make recommendations based on findings.

• Design and deliver education training for emts/medics on quality assurance practices, policies, and compliance requirements.

• Work closely with operational teams to promote a culture of quality, safety, and continuous improvement.

• Lead investigations into quality-related incidents, ensuring proper documentation and corrective actions are implemented.

• Stay updated on industry regulations and standards; ensure company practices align with these requirements.

• Experience in quality assurance, preferably within the healthcare or EMS industry but not needed, we provide training.
• Familiarity with relevant regulations (e.g., HIPAA, ISO standards) and quality improvement methodologies (e.g., Six Sigma, Lean).
• Strong analytical skills, attention to detail, and the ability to communicate effectively with diverse stakeholders.
• Certification

• Must be physically able to type or work at a keyboard for most of the day.
• Must be able to view and read from a screen for long periods of time