Resident Services Coordinator

COME GROW WITH US!? Laramar was founded in 1989. 30+ years later, we're a vertically integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven't forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at Elevating Everyday Living.


OPPORTUNITY IS EVERYWHERE. At Laramar, you're part of something special. Something unique. Our core values are our DNA, and it's up to each one of us to bring that to life. We Own It. Most importantly, we stay true to it. We Make It Better Together. Come join our team and find out for yourself why we're one of 2022's Best Places to Work in Multifamily!


WE CARE ABOUT OUR PEOPLE. And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, company-paid life insurance along with paid short- and long-term disability insurance, 14 paid holidays (including your birthday!), Sundays off, and a 401k with company match. Plus, we offer up to a 40% housing discount if you live on site!


RESPONSIBILITIES:

• Greet residents, potential residents and guests.
• Manage the guest suite and resident amenity schedule and ensures that these spaces are stocked and prepared for visitors.
• Plan resident functions and coordinate events with local businesses to increase resident satisfaction.
• Resolve resident disputes, making every effort to achieve resident satisfaction.
• Manage administrative requests from residents.
• Prepare new resident move in welcome packets.
• Create resident notices and communication pieces.
• Ensure that property lobby areas clean and refreshments are fully stocked.
• Place office supply orders for property.
• Update social media sites.
• Create and distribute resident renewal letters on a weekly basis.
• Answer incoming calls and respond to voicemail messages in a timely manner.
• Input resident work orders into property software system.
• Assist the leasing team with tours and walk-ins as needed.
• Provides world-class customer service.

QUALIFICATIONS:

• High school diploma or equivalent certification. Excellent verbal and written communication skills
• Ability to effectively present information in one-on-one and small group situations
• Ability to quickly develop strong working relationships.
• Must possess strong attention to detail.
• Must be proficient in Microsoft Office products.
• Must possess customer service abilities and attitude.
• Well organized and flexible with the ability to multi-task.
• Proactive and able to react to changing priorities.

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values
• Strong oral and written communicator
• Positive attitude, organization with strong attention to detail required
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to learn, adapt, and excel with new company software
• Demonstrated a high level of interpersonal communication amongst team members and clients
• Able to maintain high energy, friendly demeanor, and perform in a fast-paced environment
• Strong knowledge of sales tactics, skills, and assets

SUPERVISORY EXPECTATIONS:

This position does not have any supervisory duties.

PERKS OF THE JOB:

• 14 paid holidays (including your birthday!):
• Sundays off
• Paid 401k match
• Zero-dollar healthcare plan option
• Flexible hours & PTO
• Company-paid life insurance
• Paid short- and long-term disability insurance
• 40% housing discount if you live on site

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment is the typical commercial property management environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.