Front Desk Insurance & Financial Coordinator

Front Desk Insurance & Financial Coordinator

Location: Staten Island, NY
Job Type: Full-Time

About the Position

We are looking for a Front Desk Insurance & Financial Coordinator to join our dental team. This position combines insurance coordination, patient financial management, payment processing, and front-desk patient communication.

The ideal candidate is organized, detail-oriented, comfortable discussing finances and insurance with patients, and able to follow through on outstanding claims and patient accounts. This is a patient-facing role where excellent communication and customer service are just as important as accuracy and follow-through.

Key Responsibilities

Insurance Coordination

• Verify patient insurance benefits, eligibility, and plan details.
• Create, update, and maintain insurance information in Open Dental .
• Submit accurate and complete dental insurance claims and required attachments.
• Monitor unsubmitted claims, outstanding insurance accounts, and procedures that have not been billed.
• Research and resolve claim denials, corrections, and outstanding insurance issues.
• Prepare and manage insurance predeterminations, including required attachments, corrections, appeals, and follow-up.
• Submit insurance claim appeals and corrections when necessary.
• Answer patient questions regarding dental insurance benefits and coverage.
• Maintain accurate insurance information and communicate changes to the appropriate team members.

Financial Coordination

• Track and follow up on patient accounts receivable.
• Post insurance, patient, and financing payments accurately.
• Verify available patient financing options and communicate those options to patients.
• Present and execute financial treatment plans.
• Send patient statements through approved methods, including paper, text, and email.
• Communicate with financing companies and assist patients with financing-related questions.
• Follow established procedures for outstanding accounts and collection activity.

Front Desk & Patient Experience

• Communicate professionally with patients by phone, text, email, and in person.
• Provide a welcoming and professional patient experience.
• Assist with scheduling, rescheduling, appointment confirmations, and appointment-related communication as needed.
• Provide and review new-patient forms and request updates to health-history information when appropriate.
• Coordinate patient records being sent to or received from specialists and other dental offices.
• Assist patients with treatment scheduling and follow-up on unscheduled treatment.
• Participate in team huddles, meetings, training, and ongoing practice development.
• Maintain HIPAA compliance and protect patient financial and personal information.

What We’re Looking For

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to confidently discuss insurance benefits, treatment costs, financing, and payment options with patients.
• Ability to manage multiple priorities and consistently follow through.
• Comfortable communicating by phone, text, email, and in person.
• Professional, positive, and patient-centered approach.
• Ability to work effectively as part of a team.
• Experience with dental insurance and dental practice management software is highly valued.
• Experience with Open Dental is a plus.

What Success Looks Like

In this role, success means:

• Insurance claims are submitted accurately and followed through to resolution.
• Patient and insurance accounts are actively monitored and addressed.
• Payments and financial transactions are posted accurately.
• Patients understand their insurance benefits and financial responsibilities.
• Financial treatment plans and financing options are presented clearly.
• Patients receive prompt, professional communication.
• The front desk operates in an organized, efficient, and patient-focused manner.

Why Join Our Team?

We are committed to building a professional, collaborative dental team where team members are expected to take ownership, communicate effectively, think ahead, and provide an exceptional patient experience.

How to Apply

If you are an organized, dependable dental professional who enjoys helping patients navigate both their insurance and financial options, we would love to hear from you.

Apply today and tell us why you would be a great addition to our team.