Senior Manager, Membership Services

The Senior Manager, Membership Services will be charged with driving season ticket retention through successful training and development of the team, creating accountability goals and metrics, as well as spearheading a best‑class season ticket member engagement strategy. This position will report to the Senior Director, Premium& Membership Services. Responsibilities Oversee the entirety of the Season Ticket Member platform, including annual retention and year-round service and engagement strategies forthe generalSeason Ticket Member base. Drive the creation, planning and execution of the annual renewal and relocation campaigns, while maximizing member retention and revenue generation. Lead an elite Membership Services team by recruiting, interviewing, training,developingand mentoring a talented group of individuals. Take ownership of season ticket member events, gift planning, creating customized member programs and generate other unique experiences and benefits to enhance member experience and retention. Troubleshootissues that mayarise fromSeasonTicketMembers and the organization to determineappropriate resolutionand act as a leadership point of contact for all escalated communications. Lead the Season Ticket Member onboarding process and touchpoint strategies throughout each season to build andmaintaina high levelof member engagement. Responsible for ongoing training and education of team members in the areas of customer service, account management, revenue generation, cross‑selling, referrals, etc. Develop and track goals for individual team members and the department. Conduct one‑on‑one with the Membership Services team toidentifyissues, helptroubleshoot,andestablish a relationship with the goal of helping each team member perform their jobs at the highest level. Collaborate with Marketing, Public Relations, Operations,Financeand other internal departments to ensuresynergyand strong relationships across the board. Proactively recognize andanticipatechallenges and opportunities for the team and the department Assistin the creation and management of the overall Ticketing department budget. Track all season ticket member renewals, feedback, attendance, event RSVPs, and other relevant member information in CRM to create reports and recaps. Other responsibilities as assigned by leadership. Desired Qualifications Bachelor’s Degree in Business, Sports Management, Hospitality, or related field. A minimum ofthree(3) years of relevant work experience, preferably in the areas ofsports business sales, service, revenue generation, retention, etc. A minimum of one (1) year of experience in a people leadership role. Strong leadershipdrivewith a desire to lift, lead,and serve others. Solid work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast‑paced environment. A proventrack recordin relationship building with excellent interpersonal and communication skills. Exceptional attention to detail, problem resolving ability, and ability to meet deadlines under pressure. Ability to organize anddelegateresponsibilities of projects and tasks to ensuretimelycompletion of all obligations. Ability to work flexible hours including evenings, weekends, andholidaysas necessary. Working knowledge of Salesforce andArchticspreferred. #J-18808-Ljbffr Nashville SC