Dispatch Team Lead

Team Lead – Dispatch

Anchorage, AK

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

What Sets Us Apart

Our work is complex, fast-moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These values shape how we make decisions, partner with customers, and support one another every day.

The Role

• Work Model: Onsite
• Work Schedule: Full-time (40 hours/week, overtime as needed)
• Travel Requirements: None
• Supervisory Responsibilities: Yes (1–3 associates)
• Reports To: Terminal Manager

Summary / Primary Role

The Dispatch Team Lead is responsible for supporting the day-to-day operations of the drayage dispatch team while providing leadership and guidance to dispatch associates. This role coordinates local pickup and delivery schedules, manages driver assignments, ensures regulatory compliance, and maintains excellent customer service. The ideal candidate is organized, customer-focused, and experienced in LCL/FCL dispatch operations.

What You'll Do

Dispatch Operations

• Coordinate local pickup and delivery schedules for inbound and outbound freight.
• Manage daily driver assignments and line-haul freight movements.
• Prepare delivery documentation and ensure manifests and invoices are completed accurately and on time.

Customer & Team Support

• Communicate with customers via phone and email to provide timely updates and resolve transportation issues.
• Build strong relationships with customers, carriers, drivers, and internal teams.
• Assist with onboarding, training, and supporting dispatch team members.

Compliance & Process Improvement

• Ensure compliance with DOT Hours of Service (HOS), Hazmat regulations, and company policies.
• Investigate shipping issues, resolve routine problems, and escalate complex matters when necessary.
• Help establish and improve Standard Operating Procedures (SOPs) while contributing to continuous process improvements.

What You Bring

• High school diploma or equivalent required.
• Minimum of 2 years of dispatch experience involving LCL and FCL freight.
• Working knowledge of DOT Hours of Service (HOS) and Hazmat regulations.
• Experience using Transportation Management Systems (TMS) and Microsoft Office (Word and Excel).
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-focused with the ability to prioritize multiple tasks in a fast-paced environment.
• Knowledge of bills of lading, packing slips, commercial invoices, and shipping documentation.
• Leadership experience or the ability to coach and support a small team is preferred.
• Bilingual (English/Spanish) is a plus but not required.

Compensation & Schedule Details

• Base Pay Range: $27.00 – $30.00 per hour
• Bonus Eligible: No
• Commission Eligible: No

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Actual compensation will depend on factors such as experience, skills, qualifications, and geographic location.

No relocation assistance is available for this position. Applicants must be authorized to work in the United States.

Benefits

• Medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program (EAP)
• Company Wellness Program
• Employee Discounts with Preferred Vendors

At Odyssey Logistics, we believe diverse experiences and perspectives strengthen our teams and drive innovation. We encourage qualified candidates from all backgrounds to apply and are committed to providing equal employment opportunities for all applicants and employees.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.