Account Manager

Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, focusing on client satisfaction and retention Build relationships with client decision-makers, maintain communication, and conduct regular client visits Conduct quality-control inspections, identify deficiencies, coordinate corrective action, and verify resolution Manage Independent Contractor performance, including service quality, compliance, coverage, pricing, and replacement when necessary Coordinate successful new-account starts, including contractors, supplies, access, schedules, expectations, and follow-up inspections Maintain accurate client information, inspections, service issues, and follow-up activity in the CRM Identify and resolve service concerns proactively Identify facility needs and sell additional City Wide facility solutions and Other Services Manage the sales process for additional services, including solution development, pricing, presentation, and closing Coordinate execution of sold services with vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up Build recurring and project-based revenue and own portfolio retention, revenue growth, and overall performance Travel frequently to commercial client locations throughout East Knoxville and the Tri-Cities Work mostly during normal business hours, with occasional early-morning, evening, or weekend work as required Requirements 3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry Demonstrated success retaining and growing business-to-business client relationships Strong relationship-building, customer-service, and problem-solving skills Excellent follow-through, organization, and attention to detail Ability to manage multiple clients, priorities, deadlines, and service issues Strong verbal and written communication skills Comfortable discussing pricing, service performance, and business opportunities with clients and service providers Proficiency with Microsoft Office and CRM systems High school diploma or equivalent required Valid driver’s license, reliable transportation, and willingness/ability to drive throughout the assigned territory Experience in commercial cleaning, facility management, route-based services, outsourced services, or managing subcontracted service providers is strongly preferred but not required Core Competencies Demonstrates expertise in B2B Account Management and Client Relationship Building, with a strong focus on client satisfaction, retention, and revenue growth. Proficient in managing service performance and coordinating operations for commercial janitorial services. Highest-signal resume keywords B2B Account Management Client Relationship Building Service Performance Management CRM Proficiency Commercial Cleaning Experience ATS Optimization Keywords Hard Skills Operations Management Quality Control Inspections Service Issue Resolution Sales Process Management Pricing Strategy Soft Skills Customer Service Problem-Solving Organization Attention to Detail Verbal and Written Communication Certifications & Qualifications High School Diploma or Equivalent Valid Driver’s License Industry Keywords Facility Services Commercial Janitorial Route-Based Services Outsourced Services Subcontracted Service Management Tools & Technologies Microsoft Office CRM Systems #J-18808-Ljbffr