IT Support Specialist

Job Description

Job Description

We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs.

Responsibilities:
• Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment.
• Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner.
• Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware.
• Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration.
• Track system behavior and assist in identifying and addressing technical problems before they escalate.
• Administer user account setup, access rights, and permission updates within established security guidelines.
• Assist with basic network support by addressing connectivity problems and helping configure devices for proper access.
• Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation.
• Create simple support materials and guide users on basic technology processes and tools.
• Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.• Associate degree in Information Technology, Computer Science, or a related discipline, or comparable practical experience.
• At least 3 years of experience in desktop support, help desk operations, or a similar IT support position.
• Demonstrated ability to troubleshoot hardware, software, and basic network-related issues effectively.
• Experience working in Windows-based environments, including Windows 10 and Microsoft productivity applications.
• Familiarity with Active Directory, Office 365, remote support platforms, and collaboration technologies.
• Understanding of networking fundamentals and basic system administration concepts.
• Strong communication, customer support, and written documentation skills.
• Ability to manage multiple service desk tickets and shifting priorities in a fast-paced setting.