CUSTOMER SERVICE REPRESENTATIVE

This position’s primary duty will be to serve as a direct point of contact for customers and is responsible for ensuring that the Company’s customers receive an adequate level of service. This position maintains solid customer relationships by providing information in response to inquiries about products or services and to handle and resolve complaints with speed and professionalism, along with discretion and independent judgment. DUTIES AND RESPONSIBILITIES Receive and process high volume of incoming orders via phone, fax, and electronic format in an accurate and timely manor. Process status and inquiry requests in an accurate and timely manner. Respond promptly to all customer inquiries. Answer limited volume of phone calls in a timely, professional, and courteous manner. KNOWLEDGE AND SKILL REQUIREMENTS High school diploma or equivalent Excellent written and verbal communication skills Excellent phone skills PC, Microsoft Word, Excel, and basic computer knowledge. Specific knowledge of internal operating systems beneficial. Attention to detail and task completion skills Qualifications Skills Required Problem Solving Advanced Basic Computer Skills Expert Telephone Communication Expert Verbal Communication Expert Expert Behaviors Required Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well Thought Provoking Capable of making others think deeply on a subject Team Player Works well as a member of a group Dedicated Devoted to a task or purpose with loyalty or integrity Education Required High School or better in General Studies. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr