Front Desk Worker (Rec Center)

Looking for an engaging job that allows you to make a positive impact toward the wellness of your community? Do you have a passion for recreation and customer service? Then look no further for the perfect job for you! The City of Dublin is proud to possess a team of friendly and knowledgeable Front Desk Workers who are dedicated to ensuring the safety and enjoyment of all guests entering the Dublin Community Recreation Center (DCRC). Under the direction of the Membership Services Coordinator, Front Desk Workers are responsible for the efficient functioning of the front desk operations at the DCRC. Shift Schedule Monday: 5:15-9am; 11:30am-5pm; 3-8pm Tuesday: 11:30am-5pm; 2-6pm; 4-9pm Wednesday: 11:30am-5pm; 2-6pm; 3-8pm; 4-9pm Thursday: 5:15-8am; 2-6pm; 3-8pm Friday: 5:15-9am; 7am-2pm; 11:30am-5pm; 2-6pm Saturday: 7:45am-2pm; 11:30am-3pm; 2-8:15pm Sunday: 2-8:15pm Employment type: Part-time, hourly position; not eligible for a comprehensive benefits package. Benefits Refer a Friend Bonus Program ($100 per successful employee referral) Ohio Public Employee Retirement System (OPERS) enrollment and contributions Potential Public Student Loan Forgiveness (PSLF) eligibility Support through our Employee Assistance Program (EAP) 20% discount on classes and free textbooks at Franklin University DUBLIN R3 offering incentives such as individual membership to the Dublin Community Recreation Center (DCRC) and employee recognition/appreciation events Discounts on memberships at the Dublin Community Recreation Center (DCRC) The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member. Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.) Uniforms provided Career mapping and growth opportunities Responsibilities Extensive computer use that includes the processing of sales for memberships, daily passes, activities and classes using the RecTrac management software Balance, reconcile, and file all daily financial transactions Disperse City of Dublin and Dublin Recreation Services information in person and by answering a high volume of phone calls, routing messages, and answering questions appropriately Customer support for the City’s online recreation management software Greet the public entering the building Interact with customers and the public to answer inquiries and resolve issues Maintain a current knowledge of all City of Dublin Parks and Recreation memberships, activities, classes and events Interpret and enforce City of Dublin and Dublin Recreation Services policies, procedures and rules Attend all required meetings and trainings Minimum Qualifications Must be 18 years of age or older Regularly available to work year‑round at least 2‑3 shifts per week Possession of current American Red Cross CPR/AED/First Aid certification, or the ability to obtain certification within 90 days of hire Strong communication, organizational and problem‑solving skills Maintains composure under pressure Ability to follow oral and written directions Ability to work efficiently and courteously with the public and is customer focused Dedicated to meeting the expectations and requirements of internal and external customers Willing to work diligently and conscientiously when dealing with work schedules and responsibilities Preferred Qualifications One year of previous cash handling/financial balancing experience One year of previous customer service experience Previous experience with RecTrac software Previous experience with Microsoft Office programs Core Competencies Approachability: Easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Directing Others: Good at giving clear directions; sets stretching objectives; lays out work in a well‑planned and organized manner; maintains two‑way dialogue with others on work and results; brings out the best in people; is a clear communicator. Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Supplemental Information All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause. Equal Opportunity Employer THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER. #J-18808-Ljbffr City-of-Dublin,-Ohi