Operations Director, Drop Services

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.What We Offer:401K Company match (up to 4% - dollar for dollar)Professional development, training, and tuition reimbursement programsExcellent medical, dental, vision, and life insurance policy optionsOpportunities for career advancement with an industry leading company!Job SummaryThe Drops Operations Director is AFL’s direct representative to the customer’s directors and managers, balancing AFL resources with customer expectations and requirements. The Drops Operations Director has oversight on financial and resource allocation responsibility and accountability for projects assigned to the associated area of responsibility. The Drops Operations Director reports direction to the AFL Network Services area Vice President. Reporting to the Drops Operations Director may be one or more Operations Managers, and possibly an administrative assistant. The Drops Operations Director coordinates the efforts of these subordinates, subcontractors, and other AFL Directors within and outside assigned AFL area to maximize efficiencies and customer satisfaction of every telecommunication equipment installation.ResponsibilitiesTo ensure activities comply with all company EHS policies and appropriate OSHA regulations, and to review operational risk assessments to ensure that risks are mitigated in activities of Operations personnelTo interact with customer directors and managers (both financial and operations) ensuring that the installation product meets customer expectations and set standards and AFL is compensated for agree servicesTo provide positive leadership and effective oral and written communication to subordinates, peers, and higher management on all pertinent issuesTo project future workload, manpower and resource requirements, and make recommendations for approvals and requests for additional fund allocations to support future expendituresTo create, maintain, and terminate subcontractor relationships for balanced fiscal performance through variable workloads through documented MSAsMaintain and enhance quality assurance programs to meet or exceed clients expectations of both vendor and internal FTE performance.To review schedules and monitor installation manpower to ensure that hours used are at or below budgeted installation hours, reviewing and requesting overtime approval from the Vice President, as requiredTo review the job costs, over budget material requests, expedited shipping requests for projects including conducting post-mortem job cost reviews on jobs with financial anomalies, low profitability, or low efficiencyTo review the appropriateness of additional compensation requests (change orders) to customers when the scope of installation changes or other factors when AFL should be additionally compensatedTo ensure subordinates are adequately trained to perform activities to AFL and local standardsTo perform human resource functions as AFL’s representative including evaluate performance of subordinates, recommend retention, recommend advancement, recommend pay changesTo ensure AFL project tracking programs and other required computer based programs are updatedTo provide referrals to the Sales and Marketing Department of identified customer opportunitiesTo train, motivate, and develop management ream to reach their fullest potential and to maximize business opportunitiesPersonal QualitiesLeadership – Proven success in leading high performance teams, achieving results through others, and being a strong team playerAnalytical Thinking – Exceptional ability to analyze data and utilize it to make sound business decisionConflict Management and Resolution Skills - Build consensus, anticipate and solve problemsResults focused – Ability to organize and manage multiple, and at time competing prioritiesCommunication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentationsRelationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforceQualificationsThe Operations Director should have a Bachelor’s Degree or Master’s Degree, or 6 years of relevant managerial experience.The Operations Director must have strong: computer skills, communication skills in both written and verbal, leadership qualities, inter-personal skills, basic understanding of business finance, concern for personal safety and have the ability to manage large business accounts on both locally and remotely.Responsible for ensuring overall operating profitability for the area of responsibility by minimizing direct project costs and in-direct operations costsIndustry experience managing a diverse product lineTechnical background with multi-disciplined experienceExperience leading technical and manufacturing personnelExperience with current software productsExperience with quality documentation, (ISO9000) and auditingKnowledge of EHS requirementsAbility to travel as required for sales support/trade showsWorking ConditionsCombination of normal office environment and field/site conditions. General hours of Monday through Friday, 8:00 a.m. to 5:00 p.m., with the ability to provide support outside regular business hours as needed. Frequent travel across regional service areas is required. Must be able to work in the United States.Job SummaryRequisition Number: DIREC009248Job Category: Services - Mgmt SupportSchedule: Full-Time