Manager, Last Mile Operations

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. What Your Day-to-Day Will Look Like Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while keeping overtime or excess labor expense minimal. Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with operational metrics review standards. Serve as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary. Coordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to the entire operational staff. Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement. Analyze quantitative information and apply professional judgment to resolve issues. Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration. Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in hiring and/or termination processes. At a Minimum, You’ll Need 5 years of supervisory experience in logistics and/or transportation. It’d Be Great If You Also Have Bachelor’s degree in Transportation, Supply Chain, or a related field. Availability to travel occasionally. Ability to quickly learn and achieve proficiency in new software applications. Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for the intended audience. Ability to perform complex analysis of data, processes, policies, procedures, and/or systems; produce unambiguous, comprehensive, and accurate interpretations. Our Benefits Comprehensive medical, dental, and vision plans. 401(k) retirement plan with up to 5% company match. Pre‑tax accounts to help streamline eligible expenses. Company‑paid disability and life insurance. Employee Assistance Program (EAP). Career and Leadership Development Programs. Paid time off, company holidays, and volunteer days. Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. Equal Opportunity Statement We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement and RXO's Privacy Notice to California Job Applicants. #J-18808-Ljbffr