Director, Provider Implementations

Role Description

Stellar Health is at a pivotal growth point. We have a proven product, an established operating model, and a high-performing Provider Implementations team that is operational. We are seeking a Director of Provider Implementations to take this foundational success and architect the next phase of our scaling engine.

Reporting to the COO, you will lead and mentor a team of Implementation specialists. This is not a "build from scratch" role; instead, you will focus on optimizing existing workflows, closing data gaps to drive better insights, and ensuring our implementation programming evolves to meet the needs of increasingly complex medical groups.

You will be the strategic bridge between Network Growth, Product, and Provider Performance leadership, ensuring that our implementation process remains a competitive advantage. The ideal candidate is a systems-thinker who is equally comfortable de-escalating a high-stakes executive conversation as they are auditing a data pipeline. You will be responsible for maintaining our high-energy, hybrid team culture while ensuring we hit the aggressive performance targets required for the next stage of Stellar’s growth.

Over your first 6 months you will:

• Be a trusted leader for a great team - You’ll have moved past the learning phase and built real relationships with your direct reports. You won’t just be managing their tasks; you’ll be their advocate, helping them navigate their own career growth at Stellar while keeping the team’s day-to-day operations running smoothly.
• Have the 2026 roadmap locked and loaded - You’ll have a deep enough understanding of how we work today to know what needs to change for tomorrow. You’ll have defined the "V2" of our implementation program - prioritizing the big swings we need to take in 2026 to make sure our provider groups aren't just "live," but are actually hitting their performance targets and earning incentives.
• Move us from tracking "tasks" to tracking "momentum." You’ll have spotted the gaps in our current data and filled them. Instead of just knowing if a practice finished a checklist, we’ll have a clear, automated view of practice health. You’ll be using these insights to tell a story to the rest of the business about where we’re winning and where we need to pivot.
• Find and fix the friction in our "scaling machine" - You’ll have identified the specific bottlenecks that slow us down as we grow. Whether it’s a handoff issue with Sales or a repetitive manual step in clinical setup, you’ll have implemented at least two major improvements that make the process more efficient for the team and more effective for our providers.
• Be the "strategic foresight" for the department. You’ll have your eyes on the horizon, anticipating risks in the 2026 and 2027 pipeline before they become fires. You’ll be the person we look to for a proactive plan on how to maintain our high standards of customer success as we continue to scale.

Qualifications

• VBC Exposure: You have a working knowledge of Value-Based Care models (e.g., ACOs, MSSP, Medicare Advantage).
• Systems Architecture: You have experience with the admin side of tools like Salesforce, Django, Tableau/Looker.

Requirements

• Team Leadership & Development: Build and scale a high performing org. Directly manage and mentor a team of Implementation Specialists and leads; drive team execution and professional growth.
• Strategic Scaling: Apply systems thinking to evolve our "implementation machine," turning manual processes into scalable, repeatable operations that support rapid company growth.
• Post-Sales Leadership: Partner closely with Network Sales to manage post-sales operations, ensuring a seamless transition for new large medical group onboardings.
• Drive Strategic Cross-Functional Influence: Act as the primary bridge between Network Growth, Product, and Provider Success Performance teams.
• Architect Clinical Workflows: Serve as the chief designer for our implementation playbooks.
• Risk Mitigation & Foresight: Anticipate downstream operational risks in the onboarding pipeline and implement preemptive solutions.
• Drive External Executive Alignment: Lead the resolution for high-priority client escalations at the CEO and Director level.
• Own Data-Driven Operational Strategy: Define and track department-level KPIs to measure progress and report impact to senior leadership.

Benefits

• Medical, Dental and Vision Benefits
• Flexible PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend for various personal needs
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events for in-office and remote employees