Claims Support Specialist

Senior Claims Support Specialist

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National is seeking a Senior Claims Support Specialist to join our team! The individual in this role will have the opportunity to provide administrative and clerical support to our Claims Team.

Responsibilities and Opportunities of This Role

• Keeps accurate and current records in designated systems that are accessible to others.
• Serves as a subject matter expert for other support staff, providing technical training as needed.
• Updates reports, prints checks, and understands relevant information.
• Seeks relevant information and answers to key questions from defined sources.
• Receives supervision on non-routine issues and tasks.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Follows established procedures with limited discretion to vary from said procedures.
• Contacts other internal departments and team members.
• Answers incoming customer calls for the department.
• Communicates primarily on task- or learning-related matters, creating and delivering a variety of messages and information.
• Performs special projects and other duties as assigned.

Must-Have Qualifications for a Candidate

• Good communication skills.
• Demonstrated ability to pay attention to details.
• Ability to follow process.
• Excellent time management skills and ability to meet deadlines.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.

Ideal Candidate

• Prior experience in property-and-casualty claims.

Compensation Overview

The full hiring range for this role is $23.25 $30.69, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as "The Relationship Company" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.