Senior Quality Engineer

Senior Quality EngineerSharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you'll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You'll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.Responsibilities:Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reportingDrive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiativesSupport suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actionsParticipate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceededView the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for actionPartner with SharkNinja's Customer Excellence team to monitor consumer reception and sentiment in field.Leads input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional teamConduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of productTracks digital escalations and create accurate responses for customers to better understand our productManage product health reporting and push for continuous five-star experience via iterative design improvements.Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful resultsAct as a product "expert" for cross-functional team member questions and concernsPresent status of activities and special projects to senior management regularlyQualifications:Bachelor's Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company4+ years of related engineering experience, preferably at a consumer goods companyExceptional analytical, problem solving, and root-cause analysis skillsAbility to multi-task and handle tasks with competing priorities effectively.Excellent oral communication & report, business correspondence & procedure-writing skills.Ability to be a team player and work independentlyChange agent with energy, passion, and enthusiasm to drive change.Demonstrated expertise to effectively communicate within all levels of the organization around design verification and validation activities; production &process controls; Corrective & Preventive Action (CAPA), consumer complaints, and product improvement activities.Demonstrated collaboration, negotiation & conflict resolution skills, ability to lead, acknowledge, develop, communicate & implement a strategy to ensure compliance.Demonstrated understanding of product development lifecycles, design change and document change control, product and process verification and validation methodologies, and manufacturing / production process control methodologies.External Focus: Understanding customer needs, marketplace dynamics, industry trends, and the competitive landscape in the industry/function - Clear thinker: Simplifying strategy into specific actions with clear accountability, making decisions with speed & accuracy based on best available information & communicating priorities clearly & concisely.Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plusAbility to work in a fast-paced, deadline driven, high impact environmentStrong verbal, presentation, and written communication skillsResourceful, well organized, highly dependable, efficient and detail orientedAbility to be a team player and work independentlyAbility to travelSalary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.Pay Range$84,000 - $115,000 USD