Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community for over 11 years, with two locations in Fountain and Colorado Springs, CO. We have a dedicated team of nine professionals who believe in a work hard/play hard mentality. We set high standards for ourselves and have fun reaching our goals together. If you are a disciplined team player who truly cares about people, we can train the rest.

With a background in Exercise Science, our agency owner is actively involved in the local sports community, coaching across multiple sports fields. We take pride in supporting local schools, churches, and non-profits. Our team enjoys a supportive and energetic environment, along with great benefits, including a 401k plan, group life insurance, paid time off, sick leave, and early closings at 4:00 PM on Fridays.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kreg Kell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.