Advanced Medical Support Assistant

Medical Support AssistantThis position serves as a Medical Support Assistant (Advanced) at the West Plains Community Based Outpatient Clinic (CBOC). The position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties include, but are not limited to:Manages clinic schedules for interdisciplinary teams, resolving conflicts (e.g., stat consults, provider leave coverage, double bookings) with minimal supervision.Coordinates appointments across multiple clinics, specialties, and community care partners, ensuring compliance with VHA scheduling directives and local SOPs.Initiates timely contact with Veterans and ensures consults/orders are dispositioned per directive requirements.Supports admission, transfer, and discharge (ATD) processes by coordinating with clinical staff, Bed Control, Community Care, and interfacility teams.Verifies administrative and demographic data during interfacility transfers, hospital discharges, observation status changes, and returns from community care.Ensures required follow-up appointments are scheduled after inpatient discharges, ED visits, community care episodes, and specialty referrals.Accurately verifies and updates patient demographics (name, DOB, contacts, NOK, etc.) during applicable encounters.Validates insurance information, eligibility status, and enrollment using VA-approved systems, and corrects discrepancies in real time.Ensures third-party data supports revenue and MISSION Act requirements.Identifies insurance or eligibility discrepancies and routes Veterans appropriately for resolution.Screens incoming calls using approved call-management protocols, routing urgent clinical issues to nursing or providers.Assists Veterans with telehealth access, MyHealtheVet functions, appointment technology, and virtual visit requirements.Identifies incomplete encounters, scheduling errors, unsigned notes, and data inconsistencies, collaborating with providers and clinical staff on resolution.Work Schedule: Monday - Friday, 8 AM - 4:30 PMPay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Ad-hocVirtual: This is not a virtual position.Functional Statement #: 0000000Permanent Change of Station (PCS): Not Authorized