Assistant Manager

Assistant Manager Role Overview

The Assistant Manager at Lynora's plays a key role in supporting daily operations and reinforcing the company's culture, standards, and guest experience. You are a leader who sets the tone for professionalism, teamwork, and hospitality. Your role is to work closely with the General Manager and Senior Management to ensure that all policies, procedures, and service expectations are consistently upheld. You will help guide, coach, and motivate staff, address challenges proactively, and maintain an environment that is organized, respectful, and guest-focused. Your performance will directly contribute to our team morale, operational efficiency, and overall success of the restaurant.

Primary Responsibilities

Operational Support

• Support daily FOH and BOH operations in collaboration with the General Manager.
• Maintain a clean, organized, and welcoming environment in accordance with health, safety, and company guidelines.
• Assist in monitoring inventory levels, placing orders, and maintaining vendor relationships as directed.

Financial & Administrative

• Assist in monitoring labor costs, food and beverage costs, and operational expenses.
• Follow all monetary handling procedures and ensure accuracy in cash management.
• Contribute to weekly reporting and communication with Senior Management.

Team Leadership & Development

• Support recruitment, onboarding, and training of staff.
• Coach and guide employees to uphold service standards, team expectations, and performance requirements.
• Address performance issues professionally and document when needed in accordance with HR policies.
• Lead pre-shifts and contribute to team meetings to communicate goals, updates, and expectations.

Guest Experience

• Ensure guests receive an exceptional dining experience at all times.
• Resolve guest concerns with professionalism, empathy, and discretion.
• Uphold service standards and ensure the team delivers consistent hospitality.

Policy & Compliance

• Maintain knowledge of and enforce company policies and standards.
• Ensure food quality, presentation, and timing meet Lynora's expectations.
• Support kitchen leadership in maintaining food safety and cleanliness standards.
• Maintain a valid Food Safety Manager Certification.

Professional Standards

• Arrive on time, in proper uniform, ready to lead and support the shift.
• Maintain strong communication with General Manager, Senior Management, and team members.
• Lead by example in work ethic, attitude, and professionalism.