Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer in Technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT), Platform Strategy and Transformation group. This person will help to triage, localize and automate troubleshooting of complex business transactions. Learn more about the career areas and lines of business at wellsfargojobs.com.

This exciting role in CCIBT falls in our Platform Management team where the selected seasoned engineer will analyze, troubleshoot, and resolve complex issues in a highly visible distributed middleware platform based in Java, J2EE and .NET. This team supports applications hosted in a wide variety of technology stacks, including Azure, PCF, Kubernetes, Virtual Machines, and Citrix systems. As a senior resource, you will partner with teams, vendors, internal and external business partners to evaluate and recommend enhancements or changes to existing processes to support the ever-changing technology environment. Including supporting Internal and external hosted applications providing support to 73k internal users, 18k external users and 1.4k external clients in North America, APAC and EMEA regions.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education

Desired Qualifications:

• 5+ years of experience designing, implementing, and continuously improving monitoring solutions for applications built on Java or .NET platforms, with a focus on proactive issue detection and system reliability
• 2+ years of experience supporting production environments, leading incident response efforts, and effectively communicating status, impact, and resolution to both technical and non-technical stakeholders
• 2+ years of experience driving cross-functional problem management, partnering with application development, product teams, infrastructure, and platform engineering to resolve root causes and prevent recurrence
• 2+ years of experience supporting production environments, leading incident response efforts , and effectively communicating status, impact, and resolution to both technical and non-technical stakeholders
• 2+ years of experience driving cross-functional problem management , partnering with application development, product teams, infrastructure, and platform engineering to resolve root causes and prevent recurrence
• Demonstrated ability to lead and influence small teams , fostering collaboration, accountability, and a culture of continuous improvement
• 5+ years of experience in application production support, with a strong focus on customer impact and service reliability
• 1+ year of SPLOC experience or equivalent APM tool
• 1+ year of experience with Splunk or similar tools, with the ability to translate data into actionable insights
• Familiarity with AI-driven or agentic operations, with an interest in leveraging automation to reduce toil and improve outcomes
• Experience working in fast-paced operations environments with a focus on prioritization, adaptability, and resilience
• Understanding of risk and regulatory compliance, with a commitment to operating responsibly and with attention to detail
• Experience with Pivotal Cloud Foundry (PCF) or similar platforms
• Strong ability to build relationships across all organizational levels , influencing outcomes through communication and collaboration
• Working knowledge of system monitoring, automation, and network scripting, with a mindset toward continuous improvement and innovation
• Proven ability to mentor, coach, and uplift team members , contributing to team growth and knowledge sharing
• Experience with application servers (Apache Tomcat, Apache IBM Liberty, WebLogic, etc.) in UNIX/Linux environments
• Demonstrated success using monitoring tools to proactively prevent issues and improve system stability
• Excellent verbal, written, and interpersonal communication skills, including the ability to simplify complex technical concepts
• Experience leading and coordinating major incident response , maintaining composure and clarity under pressure

Job Expectations:

• Weekend on-call rotations
• RTO hybrid with 3 days in Office for 8 + hours
• This position is not eligible for Visa sponsorship

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$119,000.00 - $224,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

27 May 2026
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.