Facilities Maintenance Manager

Facilities Maintenance Manager

Conner Prairie Museum - Fishers, IN 46038

Overview

Position Type Full Time Category Facilities

Description

Principal Function: The Maintenance Manager is responsible for helping in the management of day-to-day operations within the Facilities Department overseeing plumbing, HVAC, carpentry and electrical repair throughout both modern and historic buildings on the property.

Essential Duties and Responsibilities: Duties include, but are not limited to:

1. Manages, coaches and develops a high performing maintenance team that meets agreed objectives and delivers best practice results.
2. Hires and schedules staff to cover the maintenance-related needs of the organization.
3. Coordinates the FMX software program; scheduling, assigning, and assisting with maintenance work orders, as well as follow-up and resolution of any issues.
4. Administers the preventative maintenance program by scheduling all CP buildings and equipment, including HVAC, for routine PM Service work, keeping the program up-to-date for accurate reporting.
5. Sets department objectives/KPIs with Director of Facilities, reviewing and assessing ongoing performance of direct reports.
6. Works collaboratively and engages with key stakeholders to facilitate delivery and compliance with the facilities maintenance strategy.
7. Provide advice and support to the Associate VP of Facilities for all maintenance, safety concerns and needs.
8. Collaborates with all departmental managers to ensure facility assignments and needs across assignment areas are accomplished efficiently and timely.
9. Develops and implements cost reduction initiatives where practical.
10. Provides assistance and support with all site safety programs.
11. Oversee all building seasonal functions providing preparation for shut down or start up.
12. Complies with the Occupational Safety and Health Administration's rules and regulations (OSHA).

Supervisory Responsibilities: Supervises the Facilities Maintenance Technicians. Employee carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience: High school diploma or general education degree (GED) is required; Bachelor's degree (B.A./B.S.) in facilities management, building construction, or other related field is desired; or five years related experience and/or training; or equivalent combination of education and experience. Previous facilities management experience is required. Previous supervisory experience is desired. Previous experience working in the museum and/or entertainment park industry is desired.

Other Skills and Abilities: The following skills and abilities are either required or desired.

• Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, and Energy Management Systems.
• A working knowledge of OSHA rules and regulations is required.
• The ability to read construction drawings is required.
• The ability to read and understand vendor contracts and agreements is required.
• A working knowledge of preventative maintenance programs is required.
• A working knowledge of online work order systems is required.
• A working knowledge of janitorial supplies, purchasing, and inventory is required.
• The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

• Customer Service – Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping ones emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others ideas and tries new things.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality/Quantity – Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
• Safety/Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality/Dependability – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management's direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and lift and/or move up to 25 pounds. The employee frequently will climb or balance. The employee occasionally will sit; stoop, kneel, crouch or crawl; and lift and/or move more than 50 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to