Shift Lead

Benefits 401(k) Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Free Gym Membership Employee Discount Job Summary The Shift Lead creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, supervising staff, and supporting club cleanliness. Duties and Responsibilities • Greet members, guests, and prospects Handle all front desk activities Respond to employee or member questions and concerns Handle issues and elevate as needed Supervise front desk staff and ensure tasks are completed Answer phones promptly Check in members and update accounts Facilitate new member sign-ups and conduct tours Assist with cleaning and organizing the club Qualifications and Requirements Prior customer service experience preferred Leadership experience is a plus Basic computer proficiency Passionate about fitness and health Positive and interpersonal Reliable, punctual, and professional Ability to resolve issues effectively High school diploma or GED equivalent required Must be 18 years of age or older Schedule Requirements Schedule must fit the needs of the club Must work full-time hours Physical Demands Remain standing or walking for extended periods Frequent communication, in-person and via phone Occasionally lift up to 50 lbs. Handle cleaning chemicals or biohazards safely Benefits Health Insurance Dental Insurance Vision Insurance 401(k) Plan Free Gym Membership Employee Discount #J-18808-Ljbffr