Bilingual Automotive Wire Harness Technician - Customer Support

Job Description

Job Description

Position Overview
We are seeking a hands-on Automotive Wire Harness Technician fluent in English and Spanish to provide technical support, troubleshoot product issues, and perform wire harness repairs and rework. This position serves as a key contact between customers and our internal teams, including our manufacturing facility in Mexico, to resolve quality concerns and support product changes and launches.

Key Responsibilities

• Serve as the primary technical contact for customer concerns involving wire harness quality, engineering, and manufacturing.
• Troubleshoot electrical and assembly issues using wiring diagrams, harness drawings, bills of materials (BOMs), and engineering specifications.
• Perform wire harness repairs and rework, including terminal replacement, wire splicing, circuit rerouting, and installation of protective coverings.
• Ensure all repairs follow approved work instructions and meet customer quality and functional requirements before release.
• Coordinate containment activities to identify and isolate affected products at customer sites and manufacturing facilities.
• Document quality issues and communicate findings and action plans to the manufacturing team in Mexico.
• Lead root cause investigations and corrective actions to prevent recurring problems.
• Support prototype builds, engineering changes, and new product launches.
• Collaborate with Engineering, Quality, Manufacturing, Supply Chain, and Program Management teams.
• Participate in customer meetings and train operators and technicians on proper harness handling, installation, and rework.

Qualifications

• Fluency in English and advanced spoken and written Spanish.
• Two to five years of automotive industry experience, preferably in wire harness manufacturing.
• Hands-on experience repairing and reworking automotive wire harnesses.
• Technical background in electrical, mechanical, manufacturing, or a related field.
• Ability to read and interpret electrical schematics, harness drawings, and engineering documentation.
• Working knowledge of automotive connectors, terminals, crimping processes, and electrical testing.
• Strong troubleshooting, documentation, communication, and customer service skills.
• Willingness to work shifts as needed.

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation