Marketing Support Manager

Marketing Support Manager Are you looking for a place where you can bring your passion for developing team members, driving operational excellence, improving workflows, and implementing scalable processes that enable the team to deliver a consistent, efficient, and high-quality support experience? Welcome to Neighborly—the hub of service brands that connects customers to top‑notch local experts who repair, maintain, and enhance homes and businesses. Our long‑standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. Responsibilities Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth. Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands. Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency. Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability. Experience 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment. 3+ years of experience leading, coaching, or supervising employees. Experience developing operational processes, improving workflows, and driving continuous improvement initiatives. Experience collaborating with cross‑functional teams to resolve issues and improve service delivery. Skills Demonstrated leadership, coaching, and employee development skills. Proficiency with Microsoft Office applications and business systems, including reporting and workflow management tools. Ability to communicate effectively, both verbally and in writing, across cross‑functional teams. Ability to manage multiple priorities and meet deadlines in a fast‑paced environment. Strong organizational, analytical, and problem‑solving skills with the ability to make sound business decisions. Ability to identify operational challenges and implement practical process improvements. Education Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Schedule / In‑Office Requirements Hybrid working model: Monday–Wednesday in office, Thursday/Friday from home. Office locations: 500 E John Carpenter Fwy, Irving, TX 1010 N University Parks Drive, Waco, TX Compensation Competitive Pay: Commensurate with experience. Benefits Benefits offerings include financial benefits (equity and annual bonus opportunities), paid time off, paid holidays, recess breaks, and wellness programs. Equal Employment Opportunity Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. #J-18808-Ljbffr