Ontario Reign - Ticket Operations & Marketing Coordinator

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

JOB DESCRIPTION:

The Ticket Operations & Marketing Coordinator handles the day-to-day execution and coordination across ticket sales and marketing operations to drive revenue and deliver a great fan experience. This position will organize the outside events calendar and support event execution. They will also be responsible for supporting the theme night and special event execution for all games.

ESSENTIAL FUNCTIONS:

• Support the planning and and execution of theme nights from concept through in-game delivery, including coordinating logistics, promotional elements, and in-arena activations.
• Serves as the primary point of contact for suite bookings and food voucher programs, working directly with arena staff to coordinate ticket delivery, catering orders, and digital voucher distribution to ensure a smooth experience for all guests.
• Create ticket pack links across sales platforms, fulfill orders, and coordinate with the Marketing Manager to choose items.
• Assist the Ticketing departments with CRM database management for season ticket holders, single seat ticket holders, and potential leads.
• Research and identify events in the community to participate in that drive brand recognition and ticket sales. Support the logistics and the execution of the events.
• Support miscellaneous initiatives as the departments needs arise throughout the season such as season ticket holder initiatives, gifts, events, and collateral.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The Ticket Operations & Marketing Coordinator must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

• Excellent customer service skills with a strong work ethic
• Ability to create positive and strong working relationships
• Assertive, persistent and results oriented with the ability to multitask
• Ability to thrive in a competitive sales environment
• Effective written and communication skills and display an excellent phone presence
• Knowledge of computer programs such as Microsoft Word and Outlook. Ability to learn required business systems
• Knowledge of ticketing software preferred.
• Flexible hours required: working evenings/nights, weekends and holidays as needed

QUALIFICATION STANDARDS:

Education:

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience:

• 2-4 years related work experience
• Experience in customer service
• Experience and interest in the sports and entertainment industry preferred

Payscale: $19.50 - $23.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Full-time : We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

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