Senior Business Analyst

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Senior Business Analyst is an experienced IT functional systems analyst, project leader,

and internal consultant responsible for improving and enabling business capabilities across

allocation applications and related retail planning systems. This role partners closely with

business stakeholders, IT teams, and delivery partners to facilitate process and system

improvements, influence solution direction, and support the successful delivery of high-impact

initiatives. The Senior Business Analyst coordinates the efforts of internal and external partners

in both the support of existing production systems and the execution of new projects, and serves

as a senior functional expert in one or more disciplines.

The base salary range for this role is $99,900 - $163,950. The base salary range is

dependent on factors including, but not limited to, experience, skills, qualifications,

relevant education, certifications, seniority, and location. The range listed is just one

component of the total compensation package for employees. Other rewards vary by

position and location.

ESSENTIAL FUNCTIONS:

• Lead cross-functional efforts with internal and external technical teams, vendors, and

key business users in the support of existing systems and the delivery of

Merchandising, Planning, and Allocation initiatives by translating business strategy

and needs into actionable solutions.

• Lead analysis of business processes, services, application capabilities, and technologies

by facilitating workshops, interviews, and stakeholder discussions to gather detailed

requirements, refine use cases and user stories, and translate them into effective

solutions.

• Drive alignment across business stakeholders, IT, business, support teams, and vendors

by communicating complex concepts clearly, building strong partnerships, and

influencing solution direction and delivery outcomes.

• Own and maintain business requirements, functional designs, user stories, and backlog

items for related systems within the assigned functional area.

• Lead or coordinate efforts in the support of existing production systems by defining

and prioritizing system issues and enhancement requests, analyzing root causes,

coordinating support and development activities, and supporting testing and validation

of fixes and enhancements.

• Provide Tier 0/Tier 1 functional guidance and senior functional leadership to business

partners regarding process, system behavior, and data flow logic.

• Collaborate with architects, developers, application analysts, and vendors to influence

solution designs, review wireframes or other design artifacts where applicable, and

ensure solutions align with business needs, technical standards, and enterprise

architecture.

• Prepare and deliver analyses, options, recommendations, and communications for

stakeholders, project managers, and leadership, ensuring progress, risks, and outcomes

are conveyed clearly and accurately.

• Create and maintain functional specifications, process maps, swim lane diagrams,

system context diagrams, data flow diagrams, test support materials, user guides, and

reference documentation, ensuring materials remain current as systems evolve.

• Support change management and continuous improvement by promoting user adoption,

identifying process improvement opportunities, and helping strengthen BA practices,

delivery processes, and documentation standards.

COMPETENCIES:

People

• Building Effective Teams

• Developing Talent

• Collaboration

Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Systems Thinking and End-to-End Impact Awareness

• Proactive Problem Identification & Prevention

• Documentation Stewardship and Knowledge Management

• Responsiveness & High-Quality Partner Communication

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree in information systems, computer science, business, or a related field,

or equivalent practical experience.

• At least 5 years of experience supporting IT systems, processes, or capabilities in a

complex, highly integrated environment, preferably in retail, planning, allocation,

merchandising, or supply chain domains.

• Strong understanding of business analysis practices, including process mapping,

requirements elicitation, use case and user story development, and functional

documentation.

• Strong analytical and problem-solving skills, including the ability to identify root causes,

evaluate impacts, and recommend practical solutions.

• Strong communication and facilitation skills, with the ability to work effectively with

technical and non-technical stakeholders, lead cross-functional discussions, and drive

alignment.

• Understanding of application development and software development lifecycle concepts,

with experience working closely with engineers, developers, and delivery teams.

• Strong organizational skills and the ability to manage multiple priorities with attention to

detail, consistency, and follow-through.

• Experience with tools such as JIRA, Confluence, Azure DevOps, Visio, Power BI,

Tableau, or equivalent tools.

• Familiarity with ERP or merchandising systems such as Oracle Retail, SAP, or Blue

Yonder, including integrations with planning, forecasting, and allocation-related tools.

• Ability to quickly learn new technologies and use AI-assisted tools to improve efficiency

and accuracy in analysis, documentation, and execution.

PREFERRED QUALIFICATIONS:

• Experience working in Agile (Scrum/SAFe) and/or Waterfall delivery environments.

• Experience working with wireframing tools.

• Prior experience supporting allocation, planning, merchandising, or supply chain systems

in a retail environment.

• Experience with JDA/Blue Yonder Allocation systems, documentation repositories, or

related support and analysis tools.

• Familiarity with SQL for analysis, validation, or troubleshooting.

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person

meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This role is a hybrid position that requires regular in-office presence, including to engage in in person team interaction, meetings and collaboration, client support, and/or feedback. However,

this role can perform duties effectively using a combination of in-office and remote work.#LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position.

It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or

promotion according to their skills, abilities and experience. We believe that it is an essential part

of the Company's overall commitment to attract, hire and develop a strong, talented and diverse

workforce. Ross is committed to complying with all applicable laws prohibiting discrimination

based on race, color, religious creed, age, national origin, ancestry, physical, mental or

developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical

conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital

or registered domestic partnership status, medical condition (including cancer or genetic

characteristics), genetic information, gender, gender identity, gender expression, sexual

orientation, as well as any other category protected by federal, state or local laws.