Relationship Banker I 30 hr (Bayou Walk Branch)

Overview Regions is seeking a Relationship Banker I focused on delivering an exceptional customer experience, handling on‑cash line and phone interactions, and contributing to the financial wellness of customers. The role aims to create meaningful connections, process transactions, identify opportunities to meet customer needs, and resolve end‑to‑end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth and upward mobility. Regions' mission is to make life better for customers and communities. The successful candidate should be ambitious, adaptable, and able to educate customers on banking today and in the future. Strong communication and personalized customer service are required. Primary Responsibilities Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution Develops relationships with customers and stays informed about the customer’s relationship with the bank Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings Assists branch and team members with basic tasks to aid in customer problem resolution Refers customers to internal experts when more complex financial goals and needs are identified Follows bank processes and procedures, adheres to applicable laws and regulations, and supports sound banking practices and risk reporting Achieves branch targets by identifying customer needs and providing guidance about Regions’ solutions May conduct outbound calls using lead lists to educate customers on emerging technology and assist with financial needs This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences One (1) year of banking, cash‑handling, and/or customer service experience Skills and Competencies Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship‑building skills Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job role. Pay will vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range where the position is located and the level of the position. Job Range Target: Minimum: $35,640.99 USD Median: $42,192.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals. Benefits Information Regions offers a benefits package that is flexible and comprehensive. The following is a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Benefits and plans may be changed, amended, or terminated for any class of associates at any time. To learn more about Regions’ benefits, please visit the career benefits page. Location Details Bayou Walk Location: Shreveport, Louisiana Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through the Regions career site for a minimum of five business days from the date of posting. Higher-volume positions may remain active longer due to business need and may be closed at any time at the company’s discretion. #J-18808-Ljbffr